Highlight

At Highlight we’ve had the privilege of working alongside some fantastic service providers, each of whom are doing incredibly exciting things. Of course, we all know about big-name MSPs like BT, Colt, and Virgin, whose achievements speak for themselves, but the companies that really stand out to us are the smaller businesses making large waves….

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SD-WAN is an opportunity for the channel to improve visibility as well as enhance and prioritise cloud applications, because better visibility helps them to deliver a better service, and reassure their customers. But it needs to be managed effectively if they are to deliver the services that customers expect. At present, there are too many…

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Highlight will provide visibility across the many disparate vendors and technologies that Signalhorn employs including global providers of satellite, broadband, SD-WAN, cellular, and wireless services. Signalhorn’s operations team in Stuttgart, Germany will use Highlight to optimise these multiple carriers and technologies as well as share the portal’s real-time information directly with customers. Michael Biederer, VP…

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If you’re working in the cloud and have a handle on the latest technology, being an MSP is a big opportunity. However, for those still focused just on the office environment and physical PBX, you are likely to have difficulty. Moving away from the single sale model and adopting a recurring revenue is the key…

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There have been several big changes that service providers will have already made (if they’ve been around long enough). Starting in the late 90s, ISPs that made money by charging subscription fees, led by Demon Internet’s £10 a month service, had to quickly adapt to Freeserve’s subscription free model. The first big technology shift came…

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Bimal has 20+ years of sales, marketing and business development experiences for multi-national companies such as BT Retail, BT Global Services, Tiscali, Virgin Media Business and Virtual1. Most recently, he was Head of Business Development and Marketing at Luminet where he established the company’s new partner portal and introduced key strategic partners including Expo-e, FluidOne…

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UC is great when you have good bandwidth, but as other network traffic starts to compete for that bandwidth, voice and video communications fail to perform, and users will notice immediately that something has gone wrong. Providers need to be able to respond efficiently by having a good understanding of how the infrastructure is being…

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SD-WAN has been coming down the technology pipeline for a while now. Since the wide-area aspect of Software Defined Networks (SDNs) came to prominence perhaps five years back, service providers have been trying to work out how, and when, it will land in their market. We know this because, as a business specialising in giving…

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If you’re a Service Provider, you’ll spend a lot of time working in that space. You’re working hard to build a better service than your competitors. Unified Communications, Collaboration, Security… naturally, you want to focus on the applications – but it’s too easy to take your eye off what’s happening underneath. I’m talking about the…

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Making the investment At Highlight we try hard to maintain a culture of continuous learning and development. As we shared previously in “Software Engineering: A Learning Curve that Never Straightens” we are building upon our Friday cake-powered “Watch and Learn” sessions by adding monthly Training and Innovation Days. Like the meetings that make up our…

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