Highlight

Martin Saunders, Product Director at Highlight offers guidance to resellers and MSPs on how to add to their portfolios. Evaluate your current portfolio Whilst it is easier said than done, resellers and MSPs need to keep in touch with customers to understand what their problems are now and what they might be in the future….

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As enterprises are more and more dependent on their IT, but less and less interested in how it works, MSPs become increasingly important. The whole point of an MSP is that you are removing the complexity of IT and helping your customer to focus on their business.  If you’re working in the cloud and have…

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Martin Saunders, Product Director at Highlight examines the MSP landscape in the UK, their business models, and the changing needs of their customers.  MSPs have a really important role, particularly in the area of technology adoption. As technology becomes increasingly complex, MSPs can keep on top of everything, simplify what is on offer and take…

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Martin Saunders, Product Director at Highlight, explains why channel providers need to adopt a full-service wrap for customers to deliver more accurate, relevant, and easy to interpret insights into how networks and applications are performing. With the massive increase in home working, the big issue is how this will affect the traditional office, its connectivity,…

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At Highlight we’ve had the privilege of working alongside some fantastic service providers, each of whom are doing incredibly exciting things. Of course, we all know about big-name MSPs like BT, Colt, and Virgin, whose achievements speak for themselves, but the companies that really stand out to us are the smaller businesses making large waves….

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SD-WAN is an opportunity for the channel to improve visibility as well as enhance and prioritise cloud applications, because better visibility helps them to deliver a better service, and reassure their customers. But it needs to be managed effectively if they are to deliver the services that customers expect. At present, there are too many…

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Highlight will provide visibility across the many disparate vendors and technologies that Signalhorn employs including global providers of satellite, broadband, SD-WAN, cellular, and wireless services. Signalhorn’s operations team in Stuttgart, Germany will use Highlight to optimise these multiple carriers and technologies as well as share the portal’s real-time information directly with customers. Michael Biederer, VP…

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If you’re working in the cloud and have a handle on the latest technology, being an MSP is a big opportunity. However, for those still focused just on the office environment and physical PBX, you are likely to have difficulty. Moving away from the single sale model and adopting a recurring revenue is the key…

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There have been several big changes that service providers will have already made (if they’ve been around long enough). Starting in the late 90s, ISPs that made money by charging subscription fees, led by Demon Internet’s £10 a month service, had to quickly adapt to Freeserve’s subscription free model. The first big technology shift came…

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Bimal has 20+ years of sales, marketing and business development experiences for multi-national companies such as BT Retail, BT Global Services, Tiscali, Virgin Media Business and Virtual1. Most recently, he was Head of Business Development and Marketing at Luminet where he established the company’s new partner portal and introduced key strategic partners including Expo-e, FluidOne…

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