Highlight

UC is great when you have good bandwidth, but as other network traffic starts to compete for that bandwidth, voice and video communications fail to perform, and users will notice immediately that something has gone wrong. Providers need to be able to respond efficiently by having a good understanding of how the infrastructure is being…

Read more >

SD-WAN has been coming down the technology pipeline for a while now. Since the wide-area aspect of Software Defined Networks (SDNs) came to prominence perhaps five years back, service providers have been trying to work out how, and when, it will land in their market. We know this because, as a business specialising in giving…

Read more >

If you’re a Service Provider, you’ll spend a lot of time working in that space. You’re working hard to build a better service than your competitors. Unified Communications, Collaboration, Security… naturally, you want to focus on the applications – but it’s too easy to take your eye off what’s happening underneath. I’m talking about the…

Read more >

Making the investment At Highlight we try hard to maintain a culture of continuous learning and development. As we shared previously in “Software Engineering: A Learning Curve that Never Straightens” we are building upon our Friday cake-powered “Watch and Learn” sessions by adding monthly Training and Innovation Days. Like the meetings that make up our…

Read more >

Based in Hampshire, Onecom has a UK-wide network of regional offices with over 400 staff, serving more than 100,000 customers across the UK and internationally. With Highlight, Onecom can give its customers real-time insight and greater confidence in their broadband, ethernet and hosted telephony services. Marcus Alves, Head of Service Operations at Onecom alongside his…

Read more >

Reliance acsn protects its customers’ information assets through the creation of risk profiles and firewall design alongside business-driven defined monitoring, early detection and rapid response. With Highlight, Reliance acsn now has early warning of possible issues through greater visibility and understanding of network infrastructures and information flows across the 1,000 plus security devices it manages…

Read more >

Of course, at a higher level, even “how we learn” and the tools to assist that learning, keep changing. So, we’re still finding better ways to answer these questions, but I’m going to set out our current thinking on the first question here – how do we keep our team learning, in the widest possible…

Read more >

The Goal Ensure people are always aware of the build status Get more timely resolution of build failures Reduce time wasted and the frustration caused from broken builds You’ll notice that reducing build breaks is not a goal, we are moving to Git soon and will be evaluating gated check-ins and other changes to our…

Read more >

Historically, this has meant talking to each of those devices individually, using protocols like SNMP (the Simple Network Management Protocol). This isn’t a simple task: some of those devices might be next door in London and respond quickly, others in Australia or Hong Kong take a bit longer to reply. The devices might have been…

Read more >

V12 Telecom provides internet services, hosted voice, mobile and direct routing to small and medium sized organisations, many of whom are introduced via IT partners. V12 implemented Highlight earlier this year to gain real-time analysis and visibility into the performance of all its services. Charles Rickett, Co-founder and Managing Director of V12 Telecom says, “One…

Read more >