Highlight

If you’re a Service Provider, you’ll spend a lot of time working in that space. You’re working hard to build a better service than your competitors. Unified Communications, Collaboration, Security… naturally, you want to focus on the applications – but it’s too easy to take your eye off what’s happening underneath. I’m talking about the…

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Making the investment At Highlight we try hard to maintain a culture of continuous learning and development. As we shared previously in “Software Engineering: A Learning Curve that Never Straightens” we are building upon our Friday cake-powered “Watch and Learn” sessions by adding monthly Training and Innovation Days. Like the meetings that make up our…

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Based in Hampshire, Onecom has a UK-wide network of regional offices with over 400 staff, serving more than 100,000 customers across the UK and internationally. With Highlight, Onecom can give its customers real-time insight and greater confidence in their broadband, ethernet and hosted telephony services. Marcus Alves, Head of Service Operations at Onecom alongside his…

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Reliance acsn protects its customers’ information assets through the creation of risk profiles and firewall design alongside business-driven defined monitoring, early detection and rapid response. With Highlight, Reliance acsn now has early warning of possible issues through greater visibility and understanding of network infrastructures and information flows across the 1,000 plus security devices it manages…

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Of course, at a higher level, even “how we learn” and the tools to assist that learning, keep changing. So, we’re still finding better ways to answer these questions, but I’m going to set out our current thinking on the first question here – how do we keep our team learning, in the widest possible…

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The Goal Ensure people are always aware of the build status Get more timely resolution of build failures Reduce time wasted and the frustration caused from broken builds You’ll notice that reducing build breaks is not a goal, we are moving to Git soon and will be evaluating gated check-ins and other changes to our…

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Historically, this has meant talking to each of those devices individually, using protocols like SNMP (the Simple Network Management Protocol). This isn’t a simple task: some of those devices might be next door in London and respond quickly, others in Australia or Hong Kong take a bit longer to reply. The devices might have been…

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V12 Telecom provides internet services, hosted voice, mobile and direct routing to small and medium sized organisations, many of whom are introduced via IT partners. V12 implemented Highlight earlier this year to gain real-time analysis and visibility into the performance of all its services. Charles Rickett, Co-founder and Managing Director of V12 Telecom says, “One…

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Now IT is using Highlight to deliver clarity into how its enterprise customers experience its services. By consolidating its monitoring systems with Highlight, Now IT has easy access to reports for use by both its technical support teams and customers. Darren Brown, network manager at Now IT Solutions says, “We’re looking to provide our customers…

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Being stuck in such a nightmare due to poor performance is stressful, hectic and no doubt creates unhappy customers. Issues that negatively impact your customers’ experiences inevitably have an effect on the profitability of your business. As a service provider, the last thing that you want is to fork out costly penalty fees as well…

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