Highlight

We looked at the three most popular frameworks: Angular, React and VueJS. Issues under consideration were: Popularity in the developer community Adoption in business environments Richness of functionality How well it would integrate into our current source base Time constraints Varying levels of experience in the team The easiest points to initially negotiate were popularity…

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Anish and Jackie began their week with the service delivery team to setup a pair of routers they would be developing and testing against. Following this, they worked with the product team to break down the problem using user requirements and creating user stories. Both students then set about implementing the software to address these…

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Firefighting and working without planning leaves your IT department feeling disempowered as they spend too much time in operational tasks rather than focusing on strategic ones. As the managed services marketplace competition grows every day, providing a great customer experience is absolutely vital, and proactivity is one of the pillars behind achieving this. Whilst taking…

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Service providers are increasingly expected to build reliable networks from this lower-cost technology, which often exhibits ‘soft’ faults such as sudden drops in bandwidth which can negatively affect user experience and can be red flags for more serious issues later. Customers are looking for the perfect mix of faster speeds, high service quality, reliability and…

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The launch comes hot on the heels of Ofcom’s commitment to improve broadband services. From March 2019, a new voluntary code of conduct compels service providers to give minimum speed guarantees and inform customers of predicted broadband speeds before they buy. Highlight’s new Broadband Clarity brings discipline to unruly broadband connections so service providers and…

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As Charity of the Year for the 2019 Virgin Money London Marathon, Alzheimer’s Society and Alzheimer’s Research UK joined forces for a year-long campaign to power ground-breaking dementia research, overthrow old attitudes and lead the charge towards a cure. Anthony completed the marathon in an impressive 3 hours 47 minutes and 8 seconds – a…

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Most employees have good intentions when using Shadow IT. Applications used for cloud storage, task management, and communication can enhance productivity, and deployment of these is often faster, simpler and cheaper than getting the same functionality through the approved process. Adopting Shadow IT makes life easier for the user, particularly when an organisation has a…

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From its offices in Manchester and Deeside, Cloud and Fibre deliver voice and data solutions to small and medium-sized businesses across the UK and Western Europe. The company will use Highlight to monitor and report on all network and connectivity services, giving both its partners and end customers full visibility into the status of those…

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The new Highlight Managed Services enables service providers to avoid the lengthy process and cost of productising Highlight through their internal systems. Service provider sales teams can now resell Highlight as a professional service without complication whilst adding profitable margin, to deliver service performance transparency to their customers. Highlight is a single management solution for…

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A clear trend is to reduce the staff cost associated with servicing customer networks, with service managers first in the firing line. Responsible for overseeing and addressing customer concerns, and essentially bridging the gap between sales and technical support teams it is believed that they bring little tangible value to customer experience. More so, when…

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