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service management persona

Become the trusted advisor

  • Reduce MTTR

    "Our fault resolution times have been reduced by over 30%"

    Proactively manage issues with a status at-a-glance display of the entire ICT landscape

  • Improve service reviews

    "Customer service reviews are positive and collaborative"

    Provide high-quality service reviews with real-time and static reports readily availabile

  • Increase proactivity

    "We work more effectively and closely with our customers"

    Add value to customer capacity planning activities