Enhanced Upselling

Sales enablement gives sales teams the resources they need to close deals. These resources traditionally included content, tools, knowledge, and help to sell your product or service to customers. But is it enough? You need to have a basic understanding of traditional sales enablement — lead qualification and marketing automation. However, we think there are…

Read more >

Does it satisfy its corporate customer? Users? Are people willing to use the tools instead of travelling to face to face meetings? Or are they using alternative communications tools? Is usage growing as people get to know the service? And maybe most importantly, can the Enterprise customer see clearly the quality and performance of their…

Read more >

A bonus of some UC platforms is that they automatically collect an array of ‘quality of user experience’ metrics. Unfortunately, it seems that obtaining these metrics from Cisco are difficult. When ‘continual synthetic monitoring’ is added on top, faults can be detected and corrected, even when the UC system is not in use, and most…

Read more >