Managed Service Providers

Often the customer journey follows five stages: Pre-Contact: Awareness – A potential customer identifies that they have a need and that your service could potentially fulfil this. They don’t know a huge deal about you at this stage, so you want to focus on introducing your company and service as well as addressing their pain…

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Deliver at least one unique offering Typically, most service providers are offering the same tools in their portfolios: monitoring and management, security, service desk access, cloud management etc. It’s not wise to begin commoditising prices to beat the competition, there’s always going to be someone providing cheaper prices than you. Continue to lower your prices…

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Demand for managed services is always growing, but when prospects are faced with several providers who seem to offer the same tools and technology, the determining factor in most cases becomes price. The instinctive reaction is to lower prices to keep up with the competition and remain appealing to prospects. This leads to low value,…

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This growth in managed services is not expected to slow down anytime soon, with the industry projected to be worth a whopping 257.84 billion USD by 2022. So why are so many enterprises making the switch? Complexity of IT environments/ Lack of technical expertise New and disruptive technologies are always being introduced, and for an…

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As an MSP you must ensure that you’re continually delivering high service quality to avoid frustrated customers, however, this can be affected on the odd occasion due to: Distance between devices Signal sharing Network usage Network load …and more How can you ensure the service you’re delivering is seamless to maximise the customer experience? “Self-service”…

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In our previous blog post we discussed some of the common errors made with old, organic WiFi infrastructure and introduced the idea of managed WiFi services. If you’re a SMB, and still considering whether managed WiFi is worth the investment, here’s a list of some of the benefits to help you decide: Device and upgrade…

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WiFi for businesses is no longer a luxury or an option, it’s a critical investment which: Provides the mobility that’s now an expected part of business IT Provides the opportunity to create new digital engagement Improves customer loyalty and satisfaction – if it works properly Boosts employee productivity, collaboration and enables remote working WiFi infrastructure…

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Here are a few key features that should be prioritised: Single shared consolidated view An application performance monitoring tool which works alongside other tools is great; it ensures smooth functioning of business operations, but time is wasted logging into different tools and correlating data; leaving a tainted user experience and a lack of consistency. An…

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The Application Performance Management (APM) industry is advancing rapidly to support these needs, with expectations to reach $5.6 billion by 2020 according to a forecast from Enterprise Software Markets Worldwide 2014 – 2021. Some history… APM first started appearing in the late 90s, these solutions included the likes of Precise, Wily and Mercury Interactive. Towards…

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Over the past two decades, network prices have been commoditizing continuously and applications have been moving into the cloud. Data centres have been changing hands from telco’s and carriers into system integrators as all types of companies providing IT services are looking to protect their customer base and keep margins as high as possible. A…

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