Managed Service Providers

Hiding service performance data from the customer is only useful for those providers that can’t meet the required service standards. Customers are more than delighted to remain committed and renew their contracts with a service provider who is not working on hiding the issues. The real value to all customers is when the Service Provider…

Read more >

Procurement evolution Until recently, many government departments were outsourcing IT services to large System Integrator (SI) organisations, a strategy now recognised as inadequate. That’s mainly because innovation is stunted and flexibility minimised but, most importantly, the services that citizens receive are compromised by outsourcing. By outsourcing IT services, departments think they’re also outsourcing risk and…

Read more >

Different network infrastructure and business applications are necessary to enable public sector employees to do their essential work. However, a significant challenge within the public sector, as well as organisations in the private sector, is how to harmonise the procurement and management activities effectively for the key people tasked with the end-to-end management. Knowing that…

Read more >