Network Operators

And how to pick the right one as a service provider in 2021 Network monitoring is a staple of IT services. As a service provider, it’s critical to understand how you stack up against SLAs and maintain high standards for your customers — fixing problems as they arise or undertaking preventative maintenance. Monitoring tools are…

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You’ve likely heard about the ITIL service lifecycle and the service value system — what you might not be too familiar with is what exactly differs between both. Each framework is used as a means to the same end — to create and provide value once the demand and opportunity for it arises. Lately, however,…

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For many years, ITIL has been the major IT Service Management (ITSM) framework — loved and hated in equal measure. Since then ITIL has undergone multiple overhauls, not least the fundamental overhaul of 2019 — moving from v3 to ITIL 4. While ITIL 4 is an excellent step forward from previous versions of ITIL —…

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