Value Added Reseller

Implementing any new tool can be stressful. You want to provide the best possible value for your customers at all times, and risks of downtime or teething problems simply don’t allow you to do that. This can mean lengthy, segmented integrations or, worse, sticking with a tool that doesn’t suit simply because it seems like…

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If you’re a Service Provider, you’ll spend a lot of time working in that space. You’re working hard to build a better service than your competitors. Unified Communications, Collaboration, Security… naturally, you want to focus on the applications – but it’s too easy to take your eye off what’s happening underneath. I’m talking about the…

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Of course, at a higher level, even “how we learn” and the tools to assist that learning, keep changing. So, we’re still finding better ways to answer these questions, but I’m going to set out our current thinking on the first question here – how do we keep our team learning, in the widest possible…

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The Goal Ensure people are always aware of the build status Get more timely resolution of build failures Reduce time wasted and the frustration caused from broken builds You’ll notice that reducing build breaks is not a goal, we are moving to Git soon and will be evaluating gated check-ins and other changes to our…

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An unexpected increase in costs may be down to: Higher customer usage of service support resources (e.g. High fault call rates on low revenue services) Incorrect invoices from vendors Vendors increasing prices without notifying you Forgetting to cancel services if a customer leaves Exchange rate fluctuations if dealing globally Changes in Retail Price Index …and…

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So, why so much hype for a development that was first touted as the next big thing, decades ago? Well, certainly because the combination of SD-WAN and AI can help to provide a better way to run networks. AT&T, for example, is looking at this to aid network security, but the question on its approach…

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SD-WAN technology is seen as the replacement for IPVPN MPLS, and this is due to the trend where companies are moving their applications into the Cloud. Software-defined networking (SDN), creates a dynamic networking layer which better utilises internet and broadband based networks. It can either be used to connect worldwide offices or connect branches to…

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Naturally, the use of cloud based applications hosted in hybrid clouds, has impacts on the profitability and viability of any business that relies on them. While there are undoubted cost savings and a high return on investment, it’s also true that cloud apps are holding important data integral to the business. But what would be…

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Today, apps are hosted everywhere – in the public cloud, in private clouds and in enterprise data centres. Tomorrow, software defined everything will be running policies to make these decisions for you. Keeping a grip on which apps are holding business-critical data is challenging, as is data governance and ensuring those apps deliver consistent business…

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