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The benefits of Unified Communications (UC) combined with business-relevant UC service monitoring can exceed those of UC alone. Without monitoring and measuring, management is a difficult guessing game, in which the achievement of service levels is indeterminable.

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An investment in Unified Communications (such as Cisco’s UC suite and Microsoft’s Skype for Business) is only beneficial if it does its intended job. This may seem obvious, however, the day to day performance needs to be measurable.

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As more businesses come to depend on Unified Communications like Cisco’s UC suite and Microsoft’s Skype for Business, having a clear view into the quality of the users’ experience has become essential. This ensures both providers and users have an early warning of any degradation of calls, videos and voice quality.

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Disaggregated procurement is widespread in both the public and private sectors, but the challenges facing the public sector’s small and medium enterprises (SMEs) are of particular interest in the current climate. Purchase decisions might seem feasible for cutting costs from a procurement point of view, but they have direct implications for the business processes. A key challenge involves harmonising the procurement and management activities effectively for those who are tasked with the end-to-end management. How can disaggregation lift government procurement policies, for example? Can this improve risk management and minimise costs?

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In my previous blog, I looked at the potential of SD-WAN in 2017. In my view, one of its key benefits is that it complements the progression of artificial intelligence (AI), which has been ranked as one of the top 10 strategic technology trends for 2017 by Gartner.

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Long story. Bear with me.

It’s 24 hours before the opening of a major Telecoms trade show, a few years back. We’re in the main hall, which is a seething, chaotic mass of fork lift trucks, electricians, carpenters, and marketing executives. Not wanting a close encounter with any of these if I can help it, I am standing off to one side with Phillipe (the show is in Paris) admiring the consequences of a recent intervention by the building services team, of which Phillipe is part.

Phillipe’s team had been asked to clear a blockage in a large waste pipe which happened to run across the ceiling, twenty feet above the show floor.

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