Jump to main Nav

The latest blog

Internet traffic amongst businesses during the Olympics increased by an average of 25 per cent, according to new research by netEvidence. The study also found that 30 per cent of organisations pushed their internet circuits to full capacity during the Games, with the highest jump of 150 per cent recorded by a London-based executive recruitment firm.

Read more ...

I’d like to claim that our sales of Highlight come from lovingly-crafted sales campaigns and marketing activity, but I can’t believe the number of ‘Help !’ calls we get from Service Providers who are currently being beaten up by customers over Service Level Agreements.

If you’re a Service Provider selling products with SLAs, be careful :  Salespeople are being pressured to sell SLAs based on things they can’t monitor or prove. And some of them are giving in, just to get the deal. Here are some of my favourite SLA stories from the last few months:

Read more ...

Working with Gartner at the moment on getting our product positioning and marketing focus exactly right. It's a relief to be working with people who take such a structured approach to what has become a very large market segment (Monitoring and Visibility) but it underlines the fact that the term ‘Application Performance Monitoring’ (APM) is starting to mean separate things to two very different groups of people.

Read more ...

I’m writing this while stuck in a lift (an elevator, for US readers). Seriously. I’ve never been stuck in one before but this one moved about three feet and then stopped. I’ve been here for forty minutes, in the Novotel at Charles de Gaulle airport outside Paris.

Read more ...