Transform the value of networks

Highlight adds value to people across your organisation and your customers'.
Below are just a few examples.

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H1 Header Why Highlight
Why-Highlight

Sales Managers

Up-sell and cross-sell
  • Identify opportunities with insights and evidence.
  • Add value through consultation.

Go to use case

Reduce churn
  • SLA / performance visibility.
  • Demonstrate in-depth knowledge.

Go to use case

Manage accounts with a single tool
  • Easy access.
  • More time for insights.
  • Improved communication.

Go to use case

Operations Agents

Harness data
  • Improve first-time fix rate. 
  • Drive faster incident management.
  • Find root causes.

Go to use case

Get real-time updates
  • Be proactive.
  • Improve support desk response time.

Go to use case

Reduce operational complexity
  • Access a platform that requires little training.
  • Communicate with customers.

Go to use case

Why-Highlight
Why-Highlight

Service Managers

Increase customer satisfaction
  • Speak the customer's language.
  • Communicate clearly.

Go to use case

Access data and improve credibility
  • Clear and quick SLA reporting.
  • Support sales and nurture customers.

Go to use case

Proactively advise on issues
  • Capacity and continuity planning.
  • Have more time for analysis.

Go to use case

Product Managers

Release valuable products that solve your customers’ problems
  • Guarantee network speed, performance and availability.
  • Build trust with your customers through transparent insights.
  • Take advantage of the intelligence in your network and show it to customers.

Go to use case

Focus on differentiation, not writing business cases
  • Only pay for what you use, no upfront capex or long term commitments.
  • Pay as you grow, in arrears, with granular and customisable feature tears.
  • Differentiate your services with high-value features that are easily upsold.

Go to use case

Improve products using commercial intelligence
  • Demonstrate the ROI of infrastructure investments.
  • Communicate the value of products to customers and sales teams.
  • Identify white space and enable sales to effortlessly upsell.

Go to use case

Why-Highlight
Be-more-effective

Be more effective

Provide-Insights

Provide insights

Drive-Margin

Drive margin

Enable-Success

Enable success

Be-more-effective

Be more effective

Drive-Margin

Drive margin

Provide-Insights

Provide insights

Enable-Success

Enable success

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IT Managers

Ensure seamless IT delivery across your organisation
  • Spot and resolve problems quickly and proactively.
  • Deliver services in line with internal SLAs.
  • Provide shared visibility “downstream” across your organisation. 

Go to use case

Have business-level conversations with Service Providers
  • Focus on commercially-relevant insights.
  • Manage all services in one place, and compare service providers from one screen.
  • Improve communication and remove ambiguity with shared views. 

Go to use case

Plan for the future using insights
  • Spot performance gaps and justify investment.
  • Understand maintenance and capacity challenges in advance.
  • Grow your system in an optimised way. 

Go to use case

The Outcome

Non-technical network visibility and insights that improve planning, operations and communication with internal and external stakeholders.

The results speak for themselves

Gamma

 
“Highlight is a major benefit for both parties and partners can truly offer a managed service. Not least, partners can include Highlight across their services with the option to add further in-depth reporting and analysis at a profitable margin.”
 
David Doherty - Product Director, Data Services, Gamma
maintel

 
“Highlight's monitoring data gives us a holistic view across all our service providers, data centres and local networks. We can quickly pre-empt potential customer issues whether it be a physical disconnection on the network or a configuration issue with the routing, VLAN's etc.”
 
James Clayton - NOC Analyst at Maintel
maintel

 
"With Highlight our NOC teams have a holistic view across all our services. This means all our different teams share a single view across everything, even down to individual customers. This means we never troubleshoot the same issue. It’s this single pane of glass across all our services that makes Highlight so special – it enables us to respond quickly with the right actions.”
 
David Groves - Director of Software at Maintel
View our case studies here
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