Transform the value of networks

Highlight adds value to people across your organisation and your customers'.
Here are just a few examples.

H1 Header Why Highlight
Why-Highlight

Sales Managers

Up-sell and cross-sell
  • Identify opportunities with insights and evidence.
  • Add value through consultation.

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Reduce churn
  • SLA / performance visibility.
  • Demonstrate in-depth knowledge.

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Manage accounts with a single tool
  • Easy access.
  • More time for insights.
  • Improved communication.

Go to use case

Operations Agents

Harness data
  • Improve first-time fix rate. 
  • Drive faster incident management.
  • Find root causes.

Go to use case

Get real-time updates
  • Be proactive.
  • Improve support desk response time.

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Reduce operational complexity
  • Access a platform that requires little training.
  • Communicate with customers.

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Why-Highlight
Why-Highlight

Service Managers

Increase customer satisfaction
  • Speak the customer's language.
  • Communicate clearly.

Go to use case

Access data and improve credibility
  • Clear and quick SLA reporting.
  • Support sales and nurture customers.

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Proactively advise on issues
  • Capacity and continuity planning.
  • Have more time for analysis.

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Product Managers

Release valuable products that solve your customers’ problems
  • Guarantee network speed, performance and availability.
  • Build trust with your customers through transparent insights.
  • Take advantage of the intelligence in your network and show it to customers.

Go to use case

Focus on differentiation, not writing business cases
  • Only pay for what you use, no upfront capex or long term commitments.
  • Pay as you grow, in arrears, with granular and customisable feature tears.
  • Differentiate your services with high-value features that are easily upsold.

Go to use case

Improve products using commercial intelligence
  • Demonstrate the ROI of infrastructure investments.
  • Communicate the value of products to customers and sales teams.
  • Identify white space and enable sales to effortlessly upsell.

Go to use case

Why-Highlight
Be-more-effective

Be more effective

Provide-Insights

Provide insights

Drive-Margin

Drive margin

Enable-Success

Enable success

Be-more-effective

Be more effective

Drive-Margin

Drive margin

Provide-Insights

Provide insights

Enable-Success

Enable success

Careers-H1-adfs

IT Managers

Ensure seamless IT delivery across your organisation
  • Spot and resolve problems quickly and proactively.
  • Deliver services in line with internal SLAs.
  • Provide shared visibility “downstream” across your organisation. 

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Have business-level conversations with Service Providers
  • Focus on commercially-relevant insights.
  • Manage all services in one place, and compare service providers from one screen.
  • Improve communication and remove ambiguity with shared views. 

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Plan for the future using insights
  • Spot performance gaps and justify investment.
  • Understand maintenance and capacity challenges in advance.
  • Grow your system in an optimised way. 

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The Outcome

Non-technical network visibility and insights that improve planning, operations and communication with internal and external stakeholders.

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Take the first step towards
better customer relationships.

Speak with a Highlight network services expert. Start transforming the value
of your network and create more profitable customer relationships today.

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