Excelling in customer experience and creating superior customer perception in Managed Services is a critical success factor. The industry is a battlefield, plagued with Managed Service Providers (MSPs) who claim to provide excellent customer service, but their customers say otherwise. The market for managed services is projected to be worth a whopping 257.84 billion USD by 2022 as corporate enterprises increasingly hand over their IT needs. For MSPs experiencing a saturated competitor marketplace, is this a situation where desperate times call for desperate measures? Many jump to making hasty decisions to lower prices in an attempt to retain and gain customers, advertising themselves as the “best service and value” MSP.
The problem with managed services – Highlight ebook
Peter Savereux 
