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We have built a wealth of e-books, whitepapers, case studies and more on Highlight and common themes in the Managed Services marketplace.

Downloads

    eBooks

    Transforming the Value of Networks
    eBook
    Transforming the Value of Networks

    In this eBook you will learn how service providers can grow margin in an era of commoditisation.

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    transforming the value of broadband services
    eBook
    Transforming the value of broadband services

    In this eBook we discuss use cases of broadband connections problems that service providers and enterprises commonly have with these connections.

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    The-Role-of-Monitoring-in-Application-Performance-Management_
    eBook
    Monitoring in APM

    The adoption of Cloud, Hybrid IT and Big Data, applications are now more distributed than ever. Learn how to stay in control.

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    The-Problem-with-Managed-Services-Fragmented-Customer-Experiences
    eBook
    The MSP Problem

    MSPs need to create superior customer perception in a market plagued with MSP's who claim excellent service but fail to deliver.

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    eBook
    Transforming the value of cellular service

    In this eBook we discuss use cases of cellular connections and about the problems that service providers and enterprises commonly have with these connections.

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    Case Studies

    V12 Case Study Thumbnail
    Case Study
    V12

    MD and founder, Charles Rickett, wanted to differentiate V12 by providing and sustaining the best customer experience available.

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    Visionist-case-study
    Case Study
    Visionist

    Visionist, experts in digital transformation and IT service management, doubles visibility and improves management.

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    Berendsen-and-Gamma-with-AppVis
    Case Study
    Berendsen & Gamma

    Berendsen, a world-leading textile and laundry provider, uses Highlight to deliver visibility into managed services from Gamma. 

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    Amplify-H1-19-Web
    Case Study
    Gamma

    Connectivity may be viewed as a commodity, the quality of network and end customer experience is a differentiator.

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    HM-Network-client-relationship-with-Highlight
    Case Study
    HM Networks

    Consultants HM Network delivers clear visibility and monitoring to its enterprise clients who rely on the technology it recommends. 

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    Turner_and_Townsend_Speeds_up_Flow
    Case Study
    Turner & Townsend

    Highlight has collaborated to enhance its Flow reporting to add extra transparency on who is using the network.

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    Gamma-Highlights-MSP-Opportunities
    Case Study
    Gamma

    Whilst telecoms connectivity may be viewed as a commodity, network quality and the end user experience is a differentiator.

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    Maintel-uses-Service-Tiles
    Case Study
    Maintel

    With Highlight, Manitel has clear and simple visibility into how, where and by whom critical services and apps are being used.

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    Product Information

    Highlight_Performance_Tests
    Product Feature
    Performance Tests

    Device monitoring demonstrates that the link is up and device responding, but it doesn't prove that the network is performing.

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    Highlight_WiFi
    Product Feature
    WiFi

    WiFi is 'critical' for connecting static and mobile devices and is expected to support real-time apps like IP Telephony and UC.

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    Highlight_SLA-Now
    Product Feature
    SLA Now

    Highlight brings quick and easy Service Level Management (SLM) reporting to the Managed Service Provider Market. 

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    Highlight_Flow
    Product Feature
    Understanding Flow

    Add vital transparency to your network utilisation and performance by capturing app and client data at the router.

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    Highlight_AppVis
    Product Feature
    AppVis

    Quickly identify apps on your network, understand how vital services perform and monitor growth in unauthorised apps.

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    Highlight_BroadBand-Clarity
    Product Feature
    Broadband Clarity

    Tame broadband with auto-threshold alerting. Broadband is unpredictable, leaving providers unable to offer guarantees. 

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    Highlight_ProductOverview
    Product Feature
    Product Overview

    Enable proactive management of network and applications issues, leading to a reduction in resolution times.

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    Highlight_Alerts_and_Reports
    Product Feature
    Alerts & Reports

    With network and apps, issues can occur at any time. But, you don't need to be logged in 24/7 to know when things go wrong. 

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    White Papers

    Achieving-Exceptional-Customer-Experience
    White Paper
    Exceptional CS

    Cloud shows no signs of slowing down as more businesses outsource IT to streamline and create cost efficiencies.

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    Changing-the-service-review-conversation
    White Paper
    Service review revolution

    Time is wasted assuring customers that the service delivered is as promised. But that's all changing. 

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    The-trend-to-virtualisation
    White Paper
    The Trend Virtualisation

    Find out how virtualisation is changing the service provider landscape and how MSPs need to respond. 

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    Disaggregated-Procurement
    White Paper
    Challenging value

    Disaggregated procurement has some distinct disadvantages for public sector organisations, find out why. 

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    Learning-to-live-with-cloud-apps
    White Paper
    Living with Cloud Apps

    As businesses transform digitally, CX increasingly depend on the quality and performance of the apps that support interactions. 

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    Savvy_Service_Delivery
    White Paper
    Savvy Service Delivery

    How to make MSP service delivery easier, consistent & more responsive to the customer.

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    Global-video-Conferencing
    White Paper
    Global Conferencing

    Video-conferencing uses audio and video to bring teams closer. It's complicated to manage and critical to business success. 

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    Highlight-The-Art-of-Excelling-in-Customer-Experience
    White Paper
    Excelling in CX

    MSPs must excel in customer service but truth be told, many don't deliver upon what they preach.

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    TheServiceProvidersGameChanger
    White Paper
    The MSP Game Changer

    Monitoring real business outcomes for MSPs. Built specifically for service providers on first-hand experience. 

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    EnterpriseSalesKeytoUnderstandingAppTraffic
    White Paper
    Enterprise Sales

    Application make different demands on WAN. Ensuring critical apps gets the network performance it needs is complex.

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    Interaction_satisfaction
    White Paper
    Interaction Satisfaction

    Customer satisfaction is vital, but not enough to guarantee retention. MSPs need to go beyond satisfaction.

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    GammaUnify_Issue
    Other
    Gamma

    As-a-service is critical to differentiating MSPs. But how do you move from product-centric to service-centric?

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    Press Articles

    UC today
    Press Article
    UC Today

    Highlight is featured in UC Todays's latest market guide on p25 discussing 'how to better connect with customers.

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    Gamma Press Release
    Press Article
    Gamma

    Gamma wraps Highlight’s insights into all services with new three-year deal.

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    maintel press release
    Press Article
    Maintel

    Highlight enables MSPs to manage expanding cellular estates.

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