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We have built a wealth of e-books, whitepapers, case studies and more on Highlight and common themes in the Managed Services marketplace.

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    eBooks

    Transforming the Value of Networks
    eBook
    Transforming the Value of Networks

    In this eBook you will learn how service providers can grow margin in an era of commoditisation.

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    The-Role-of-Monitoring-in-Application-Performance-Management_
    eBook
    Monitoring in APM

    The adoption of Cloud, Hybrid IT and Big Data, applications are now more distributed than ever. Learn how to stay in control.

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    The-Problem-with-Managed-Services-Fragmented-Customer-Experiences
    eBook
    The MSP Problem

    MSPs need to create superior customer perception in a market plagued with MSP's who claim excellent service but fail to deliver.

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    Case Studies

    V12 Case Study Thumbnail
    Case Study
    V12

    MD and founder, Charles Rickett, wanted to differentiate V12 by providing and sustaining the best customer experience available.

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    Visionist-case-study
    Case Study
    Visionist

    Visionist, experts in digital transformation and IT service management, doubles visibility and improves management.

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    Berendsen-and-Gamma-with-AppVis
    Case Study
    Berendsen & Gamma

    Berendsen, a world-leading textile and laundry provider, uses Highlight to deliver visibility into managed services from Gamma. 

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    Amplify-H1-19-Web
    Case Study
    Gamma

    Connectivity may be viewed as a commodity, the quality of network and end customer experience is a differentiator.

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    HM-Network-client-relationship-with-Highlight
    Case Study
    HM Networks

    Consultants HM Network delivers clear visibility and monitoring to its enterprise clients who rely on the technology it recommends. 

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    Turner_and_Townsend_Speeds_up_Flow
    Case Study
    Turner & Townsend

    Highlight has collaborated to enhance its Flow reporting to add extra transparency on who is using the network.

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    Gamma-Highlights-MSP-Opportunities
    Case Study
    Gamma

    Whilst telecoms connectivity may be viewed as a commodity, network quality and the end user experience is a differentiator.

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    Maintel-uses-Service-Tiles
    Case Study
    Maintel

    With Highlight, Manitel has clear and simple visibility into how, where and by whom critical services and apps are being used.

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    Product Information

    Highlight_Performance_Tests
    Product Feature
    Performance Tests

    Device monitoring demonstrates that the link is up and device responding, but it doesn't prove that the network is performing.

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    Highlight_WiFi
    Product Feature
    WiFi

    WiFi is 'critical' for connecting static and mobile devices and is expected to support real-time apps like IP Telephony and UC.

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    Highlight_SLA-Now
    Product Feature
    SLA Now

    Highlight brings quick and easy Service Level Management (SLM) reporting to the Managed Service Provider Market. 

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    Highlight_Flow
    Product Feature
    Understanding Flow

    Add vital transparency to your network utilisation and performance by capturing app and client data at the router.

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    Highlight_AppVis
    Product Feature
    AppVis

    Quickly identify apps on your network, understand how vital services perform and monitor growth in unauthorised apps.

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    Highlight_BroadBand-Clarity
    Product Feature
    Broadband Clarity

    Tame broadband with auto-threshold alerting. Broadband is unpredictable, leaving providers unable to offer guarantees. 

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    Highlight_ProductOverview
    Product Feature
    Product Overview

    Enable proactive management of network and applications issues, leading to a reduction in resolution times.

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    Highlight_Alerts_and_Reports
    Product Feature
    Alerts & Reports

    With network and apps, issues can occur at any time. But, you don't need to be logged in 24/7 to know when things go wrong. 

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    White Papers

    Achieving-Exceptional-Customer-Experience
    White Paper
    Exceptional CS

    Cloud shows no signs of slowing down as more businesses outsource IT to streamline and create cost efficiencies.

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    Changing-the-service-review-conversation
    White Paper
    Service review revolution

    Time is wasted assuring customers that the service delivered is as promised. But that's all changing. 

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    The-trend-to-virtualisation
    White Paper
    The Trend Virtualisation

    Find out how virtualisation is changing the service provider landscape and how MSPs need to respond. 

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    Disaggregated-Procurement
    White Paper
    Challenging value

    Disaggregated procurement has some distinct disadvantages for public sector organisations, find out why. 

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    Learning-to-live-with-cloud-apps
    White Paper
    Living with Cloud Apps

    As businesses transform digitally, CX increasingly depend on the quality and performance of the apps that support interactions. 

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    Savvy_Service_Delivery
    White Paper
    Savvy Service Delivery

    How to make MSP service delivery easier, consistent & more responsive to the customer.

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    Global-video-Conferencing
    White Paper
    Global Conferencing

    Video-conferencing uses audio and video to bring teams closer. It's complicated to manage and critical to business success. 

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    Highlight-The-Art-of-Excelling-in-Customer-Experience
    White Paper
    Excelling in CX

    MSPs must excel in customer service but truth be told, many don't deliver upon what they preach.

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    TheServiceProvidersGameChanger
    White Paper
    The MSP Game Changer

    Monitoring real business outcomes for MSPs. Built specifically for service providers on first-hand experience. 

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    EnterpriseSalesKeytoUnderstandingAppTraffic
    White Paper
    Enterprise Sales

    Application make different demands on WAN. Ensuring critical apps gets the network performance it needs is complex.

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    Interaction_satisfaction
    White Paper
    Interaction Satisfaction

    Customer satisfaction is vital, but not enough to guarantee retention. MSPs need to go beyond satisfaction.

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    GammaUnify_Issue
    Other
    Gamma

    As-a-service is critical to differentiating MSPs. But how do you move from product-centric to service-centric?

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    Press Articles

    UC today
    Press Article
    UC Today

    Highlight is featured in UC Todays's latest market guide on p25 discussing 'how to better connect with customers.

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