Downloads

We have built a wealth of e-books, whitepapers, case studies and more on Highlight and common themes in the Managed Services marketplace.


The trend to virtualisation – Highlight white paper The trend to virtualisation – Highlight white paper

Desktop virtualisation describes the process of separating or abstracting a personal desktop environment (including its operating system, applications, user profile and data) from the physical hardware on which it is usua…

30/08/2022
Read more
The service providers gamechanger – Highlight white paper The service providers gamechanger – Highlight white paper

Most monitoring tools were founded on a single enterprise, on-premises assumption, baking this limitation into the core DNA of their products In a service provider environment, where the requirement is to handle multiple …

30/08/2022
Read more
The art of excelling in customer experience – Highlight white paper The art of excelling in customer experience – Highlight white paper

Knowing how to talk the talk but not walk the walk of “good customer service” is a common theme within the Managed Service Provider (MSP) Arena. MSPs must excel in customer service but truth be told, many don’t deliver up…

30/08/2022
Read more
Savvy service delivery – Highlight white paper Savvy service delivery – Highlight white paper

Most of the service delivery tools on the market leave several important impediments to high-quality service provision completely unaddressed. Using a tool that purposefully avoids these pitfalls makes service delivery ea…

30/08/2022
Read more
Learning to live with cloud apps – Highlight white paper Learning to live with cloud apps – Highlight white paper

As businesses transform themselves digitally, customer experiences increasingly depend on the quality and performance of the applications that support those customer interactions. Today, apps are hosted everywhere – in pu…

30/08/2022
Read more
Interaction satisfaction – Highlight white paper Interaction satisfaction – Highlight white paper

Even though customer satisfaction is vital, it’s not enough to guarantee customer retention. Service providers, in competitive markets, need to go beyond satisfaction, to ensure their offerings are differentiated from oth…

30/08/2022
Read more