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We have built a wealth of e-books, whitepapers, case studies and more on Highlight and common themes in the Managed Services marketplace.
SLA Now – Highlight product information
Highlight brings quick and easy Service Level Management (SLM) reporting to the Managed Service Provider Market. As a Service Manager, you know that there can be a great deal of disagreement surrounding service performanc…
30/08/2022
WiFi – Highlight product information
See clearly how your Wireless network is performing. WiFi is ‘critical infrastructure’ for most organisations, connecting static and mobile devices and is expected to support real-time applications like IP Telephony and U…
30/08/2022
The trend to virtualisation – Highlight white paper
Desktop virtualisation describes the process of separating or abstracting a personal desktop environment (including its operating system, applications, user profile and data) from the physical hardware on which it is usua…
30/08/2022
The service providers gamechanger – Highlight white paper
Most monitoring tools were founded on a single enterprise, on-premises assumption, baking this limitation into the core DNA of their products In a service provider environment, where the requirement is to handle multiple …
30/08/2022
The art of excelling in customer experience – Highlight white paper
Knowing how to talk the talk but not walk the walk of “good customer service” is a common theme within the Managed Service Provider (MSP) Arena. MSPs must excel in customer service but truth be told, many don’t deliver up…
30/08/2022
Savvy service delivery – Highlight white paper
Most of the service delivery tools on the market leave several important impediments to high-quality service provision completely unaddressed. Using a tool that purposefully avoids these pitfalls makes service delivery ea…
30/08/2022