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We have built a wealth of e-books, whitepapers, case studies and more on Highlight and common themes in the Managed Services marketplace.


Highlight brings quick and easy Service Level Management (SLM) reporting to the Managed Service Provider Market. As a Service Manager, you know that there can be a great deal of disagreement surrounding service performanc…


See clearly how your Wireless network is performing. WiFi is ‘critical infrastructure’ for most organisations, connecting static and mobile devices and is expected to support real-time applications like IP Telephony and U…


Desktop virtualisation describes the process of separating or abstracting a personal desktop environment (including its operating system, applications, user profile and data) from the physical hardware on which it is usua…


Most monitoring tools were founded on a single enterprise, on-premises assumption, baking this limitation into the core DNA of their products In a service provider environment, where the requirement is to handle multiple …


Knowing how to talk the talk but not walk the walk of “good customer service” is a common theme within the Managed Service Provider (MSP) Arena. MSPs must excel in customer service but truth be told, many don’t deliver up…


Most of the service delivery tools on the market leave several important impediments to high-quality service provision completely unaddressed. Using a tool that purposefully avoids these pitfalls makes service delivery ea…
