Downloads
We have built a wealth of e-books, whitepapers, case studies and more on Highlight and common themes in the Managed Services marketplace.
Disaggregated procurement – Highlight white paper
Public sector organisations gain considerable advantages from disaggregated procurement, where they buy IT services from multiple providers, but they also experience new challenges and consequences. Highlight is a tool th…
30/08/2022
Changing the service review conversation – Highlight white paper
A divergence of opinion about the quality of service delivered and experienced by customers prevents service providers doing more to make their customers’ businesses better. Time is wasted trying to assure the customer th…
30/08/2022
Achieving exceptional customer experience – Highlight White Paper
What’s all the noise about? The emergence of new cloud services and solutions show no signs of slowing down, as more businesses outsource IT needs in order to streamline and create cost efficiencies. With enterprise…
30/08/2022
Transforming the value of networks – Highlight ebook
How can service providers grow margin in an era of commoditisation? Network commoditisation is an ongoing reality that MSPs need to understand and deal with. Devising strategies to accommodate this shift will define the f…
30/08/2022
Transforming the value of cellular services – Highlight ebook
Cellular services, where a mobile SIM is installed in a network device and the 4G/5G service is then used as part of a business network, are a rapidly growing part of the networking industry. Cellular services are quick t…
30/08/2022
The problem with managed services – Highlight ebook
Excelling in customer experience and creating superior customer perception in Managed Services is a critical success factor. The industry is a battlefield, plagued with Managed Service Providers (MSPs) who claim to provid…
30/08/2022