Downloads
We have built a wealth of e-books, whitepapers, case studies and more on Highlight and common themes in the Managed Services marketplace.
Achieving exceptional customer experience – Highlight White Paper
What’s all the noise about? The emergence of new cloud services and solutions show no signs of slowing down, as more businesses outsource IT needs in order to streamline and create cost efficiencies. With enterprise…
30/08/2022
Transforming the value of networks – Highlight ebook
How can service providers grow margin in an era of commoditisation? Network commoditisation is an ongoing reality that MSPs need to understand and deal with. Devising strategies to accommodate this shift will define the f…
30/08/2022
Transforming the value of cellular services – Highlight ebook
Cellular services, where a mobile SIM is installed in a network device and the 4G/5G service is then used as part of a business network, are a rapidly growing part of the networking industry. Cellular services are quick t…
30/08/2022
The problem with managed services – Highlight ebook
Excelling in customer experience and creating superior customer perception in Managed Services is a critical success factor. The industry is a battlefield, plagued with Managed Service Providers (MSPs) who claim to provid…
30/08/2022
Transforming the value of broadband services – Highlight ebook
Broadband services, where a copper or fibre networking service is installed in a location and the service is then used as part of a business network, has been a low cost and effective form of connectivity for several year…
30/08/2022
The role of monitoring in application performance management – Highlight ebook
Every minute an application is slow or down, it hurts your business. Over the years, applications have become increasingly complex to manage. With the adoption of Service-Orientated architecture, the Cloud, Hybrid IT and …
30/08/2022