If you deliver a service,
our pricing fits
Like every aspect of Highlight, our pricing model is built around you as a service provider — whether you're a major aggregator supporting thousands of enterprises, a value-added reseller focussing on delivering applications to a small group of key customers, or an enterprise IT team buying from upstream providers and delivering IT to your business.
How we price it
Our pricing fits around the way you work and can flexibly accommodate your particular
service model, while making sure you only pay for what you actually use.
Pay as you scale
From a £500 per month entry point, you pay a monthly service fee based on the number of nodes you bring into Highlight : for example, CPE routers, SDWAN nodes, or WiFi Access Points. The price per node drops, as you scale or commit to volume. It's that simple.
Pay for what you actually use
You can add nodes and features, or remove them, at any time, without penalty. If you add Highlight features to one node, or one customer, you pay for just that extra functionality. As your usage goes up or down, so does your monthly invoice. Don’t worry about departing customers leaving you with licences you’ve paid for but don't need. At Highlight, we make money when you make money.
Pure SAAS
Our monthly charge covers everything. There's no hosting charges, no servers to buy or maintain. Upgrades are free so you're always on the latest version, and if we add major chargeable features they're always optional, never mandatory. We then make sure you have control over which Highlight features are visible to your customers or users — on an individual or group basis.
Monthly Entry price:
£500
Includes: 100 nodes
Monthly per node price:
£1.50 - £10
Depending on volume and functionality
Good on cash flow
Highlight has zero up-front cost, zero cap-ex, and it's billed monthly in arrears
As many users as you want
Highlight's goal is to get people talking, so there's no per-user or per-seat charge. The more people you include in your Highlight visibility, the more you get out of it - whether they're people in your teams, or your customers, or your upstream providers. Of course, visibility is fully controlled so people only see what you want them to see.
How we deliver it:
With Highlight, it's as much what we do, as how we do it. In a market where most products are re-purposed Enterprise monitoring tools, Highlight stands out by being written for service providers. We understand how you work, and we fully support your environment.
Proof of service baked in
If you're delivering a service that customers are paying for, and measuring you on, that's a very different world from traditional IT. Highlight supports features like Maintenance Windows and True-Outage analysis to ensure you can justify and prove the quality of what you do, and you don't get penalised for issues that were not your fault.
Businesses like pictures
While conventional tools make you think in terms of IP Addresses, interface numbers and engineering metrics, Highlight talks Business. While the engineering information is there if you need it, Highlight's primary language is about Customers, Locations, Products, and easily discussed values like Health and Performance. You spend less time interpreting and explaining, and more having an effective conversation.
Frictionless multi-tenancy
Highlight naturally gives you visibility of your entire estate, while letting you securely give access to individual customers, teams or locations. Our features wrap around this too, so you can restrict visibility of individual Highlight features to just your own people, or just specific customers.
Self-service with silver service
Highlight is a software platform that enables complete self-service, but like all software platforms there are methods of working with Highlight that get the most from it. Highlight invests heavily in help and support documentation to enable users to look after themselves, but on the end of the phone there is a team of knowledgeable and friendly people who are more than happy to help you out.
Control over updates
We won't confuse your teams or your customers with unplanned updates or new features they aren't expecting. New versions of Highlight are sandboxed so you can play with them, and we'll give you plenty of notice of the actual upgrade, with major new features being hidden from your customers unless and until you want to provide access.
When you succeed, we succeed
Highlight’s team includes over 150 years of experience working for services providers. We know how service providers think, and we work hard to use our knowledge and experience in helping our partners succeed.
Control over updates
We won't confuse your teams or your customers with unplanned updates or new features they aren't expecting. New versions of Highlight are sandboxed so you can play with them, and we'll give you plenty of notice of the actual upgrade, with major new features being hidden from your customers unless and until you want to provide access.
When you succeed, we succeed
Highlight’s team includes 362 years’ (we made that number up, we’re doing a proper count so this is just a placeholder) of experience working for services providers. We know how service providers think, and we work hard to use our knowledge and experience in helping our partners succeed.
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The results speak for themselves
Most importantly, it was ready and waiting. It made far more sense to go down the route of a third-party monitoring service that can deliver the same high quality day in and day out."
Take the first step towards
better customer relationships.
Speak with a Highlight network services expert. Start transforming the value
of your network and create more profitable customer relationships today.