Pricing that understands services

Like every aspect of Highlight, our pricing model is built to match the services you sell or buy. You pay for what you use, as you use it – no block licenses or long-term commitments. Highlight is pure SaaS, so there’s no hardware costs and you’re always on the latest version.

Most of our Enterprise users get access to Highlight through their Service Provider – and have a better relationship with them as a result. If you’d like a pointer to some MSPs who make Highlight part of their Service Assurance package then give us a call.

Pricing_H1_edit

Scalable, flexible Service Assurance

Our pricing fits around the way you work and can flexibly accommodate your particular service model, while making sure you only pay for what you actually use.

Pay-as-you-scale

Pay as you scale

From a £500 per month entry point, you pay a monthly service fee based on the services you’re tracking, and the components they’re built from, for example nodes like CPE routers, SDWAN devices, or WiFi Access Points.

The unit price drops, as you scale or commit to volume. It's that simple.

Pay-for-what-you-actually-us

Pay for what you actually use

You can add to your Highlight coverage or reduce it at any time, without penalty. If you’re an Enterprise adding Highlight features to one node, or an MSP adding a new customer, you pay for just that extra functionality. As your usage goes up or down, so does your monthly invoice. Don’t worry about fixed prices or blocks of licences that are more than you actually need. At Highlight, we make money by solving your problems and not by tying you down with unnecessary expenditure.

Pure-SAAS

Pure SAAS

Our monthly charge covers everything. No hosting licences, no servers to buy or maintain. Upgrades are free so you're always on the latest version, and if we add major chargeable features they're always optional, never mandatory. And you can choose which Highlight features are visible to which users – whether you’re dealing with customers, areas or locations within your business.

Monthly Entry price:

£500

Includes: 100 nodes

Monthly per node price:

£1.50 - £10

Depending on volume and functionality

Good on cash flow

Highlight has zero up-front cost, zero cap-ex and it's billed monthly in arrears

As many users as you want

Our mission is to improve the conversation between Service Provider and Enterprise, so we want you to get people talking. You can add as many users as you want to Highlight - there’s no per-user or per-seat charge. The more people you include in your Highlight visibility, the more you get out of it - whether they're people in your teams, or your customers, or your upstream providers. Of course, visibility is fully controlled so people only see what you want them to see.

As many users as you want

Service assurance - for both sides:

In a market where most products are re-purposed Enterprise monitoring tools, Highlight stands out by being written to support the unique environment which is the conversation between Service Providers and their customers. Service Assurance is what we do – here are some examples of how Highlight is tailored to that task.

Proof-of-service-baked-in

Proof of service baked in

As an MSP, you're delivering a service that customers are paying you for and measuring you on. That's a very different world from traditional IT. Highlight supports features like Maintenance Windows and True-Outage analysis to ensure you can prove the quality of what you do, and your customers get simple proof of delivery.

 
Businesses-like-pictures

Businesses like pictures

While conventional tools make you plough through IP Addresses, interface numbers and engineering metrics, Highlight's primary language is about customers, services, locations, products and easily discussed values like health and performance – shown using clear tiles and simple graphics. You spend less time interpreting and explaining, and more having an effective conversation.

Frictionless-multi-tenancy

Frictionless multi-tenancy

Highlight understands business organisation, for MSP and customer. Natural, built-in security and granular control over regions, customers, and teams for the MSP, and delegated access for enterprises which lets them manage who sees what and does what, down to individual user level.

 
Self-service-with-silver-service

Self-service with silver service

We invest heavily in documentation to enable users to look after themselves, and there is a team of knowledgeable and friendly Highlight people a phone call away who are more than happy to help you get the best from our platform. “Highlight is the first thing I log onto every morning, and the last thing to sign out of at the end of the day” said one of our customers. We want you to feel the same.

 
Control-over-updates

Control over updates

We won't confuse your teams or your customers with unplanned updates or new features they aren't expecting. New versions of Highlight are sandboxed so you can play with them, and we'll give you plenty of notice of the actual upgrade, with major new features being hidden from your customers unless and until you want to provide access.

When-you-succeed

When you succeed, we succeed

Highlight’s team includes over 150 years of experience working for service providers. We know how service providers think, and we work hard to use our knowledge and experience in helping our partners succeed.

Control-over-updates

Control over updates

We won't confuse your teams or your customers with unplanned updates or new features they aren't expecting. New versions of Highlight are sandboxed so you can play with them, and we'll give you plenty of notice of the actual upgrade, with major new features being hidden from your customers unless and until you want to provide access.

When-you-succeed

When you succeed, we succeed

Highlight’s team includes over 150 years of experience working for service providers. We know how service providers think, and we work hard to use our knowledge and experience in helping our partners succeed.

The results speak for themselves

Visionist

 
“Highlight met all our requirements. It is cloud-based, good value for money and delivers full flexibility so we can start small and grow over time as we introduce it to more government departments and customers.
Most importantly, it was ready and waiting. It made far more sense to go down the route of a third-party monitoring service that can deliver the same high quality day in and day out."
 
Walter Rossi - Technical Architecture Consultant or Phil Davison, Associate at Gamma
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