Savvy service delivery – Highlight white paper

Most of the service delivery tools on the market leave several important impediments to high-quality service provision completely unaddressed. Using a tool that purposefully avoids these pitfalls makes service delivery easier, consistent and more responsive to the customer. The key to achieving the necessary clarity is to focus on relevance and reduction of on-screen complexity. Including the customer in the service delivery conversation, through transparent data, presented intelligibly, leads to better decisions about business-impacting issues and builds a trustworthy relationship.