Highlight announces that IPTel Solutions, one of Australia’s leading wireless and enterprise networking businesses, has selected the Highlight Service Observability platform as a core component of its managed services strategy.
IPTel is one of Cisco’s leading providers in Australia, delivering Cisco and Meraki Wi-Fi solutions to customers across the region. The integration of Highlight marks a significant step in IPTel’s ongoing investment in its managed services capability and future growth plans.
Highlight provides IPTel with the ability to present customers with a clear, business-relevant managed service offering, underpinned by comprehensive monitoring, alerting and service visibility. Customers can choose to have IPTel fully manage the service, or they can also use the Highlight platform internally to gain greater insight into their own environments.
The platform was deployed rapidly, enabling IPTel to meet ambitious timelines. The extensive deployment took less than two months from the initial evaluation to go live. Highlight is now operational across IPTel’s own infrastructure and its customer environments, leveraging Highlight’s strong multi-tenancy capabilities to oversee multiple organisations from a single platform.
Costa Athanassiou, Chief Operating Officer at IPTel Solutions says, “We wanted to increase visibility for both us and our customers as we expanded our managed services practice. We had been using LogicMonitor for some time, but as that contract came to an end, we were looking for an alternative. LogicMonitor worked well for our engineers but isn’t as user friendly as we’d like.
“What sets Highlight apart is its ability to present technical information in a way that resonates with senior decision makers. The data is structured around locations and services, not just physical infrastructure with an intuitive look and feel which is ideal for CIOs, CTOs and C-suite stakeholders. These people are not interested in raw monitoring data; they want clear visuals that show how a branch or office location is operating.”
IPTel’s managed service philosophy is built on offering transparency to its customers.
“We don’t want to hide behind the curtain,” adds Costa. “We want to be open and transparent about the services we’re providing. Highlight allows us to show customers what’s happening, have more meaningful conversations, and demonstrate the broader value of our managed services in a way that builds trust.”
About IPTel Solutions:
PTel Solutions is a networking services company. We design and build enterprise grade networks for our customers. We are a Cisco Premier and Aruba Gold partner, selling Cisco / Meraki / Aruba / CenTrak and Ekahau site survey.
We are industry leaders in the design and remediation of enterprise Wi-Fi and specialise in all complex network deployments.
Cisco ISE and Aruba ClearPass are key aspects to an enterprise network, allowing IPTel to deploy the network infrastructure end-end.
Newer technologies such as Cisco DNA Center, Software Defined Access (Cisco SDA) and all aspects of enterprise grade network deployment are part of our delivery.
About Highlight:
Highlight is the service observability platform purpose-built for managed service providers, carriers, and enterprise IT teams delivering network, cloud and modern workplace services. Unlike traditional monitoring tools, Highlight provides a single, service-centric view that transforms complex multi-vendor data into clear, business-friendly insights.
The platform helps providers prove service quality, reduce operational noise, and strengthen customer relationships, enabling both operations teams and end customers to confidently understand service performance.
