Viatel Technology Group, a leading complete business comms and digital services provider, Platinum Deloitte Best Managed Company and trusted Microsoft Solutions Partner, has announced a strategic partnership with Highlight to deploy the Cisco Innovation Global Award-winning Highlight Service Observability Platform across its operations and its extensive mid-market and enterprise customer base.
As part of the initial rollout, Viatel will use Highlight to streamline monitoring for its Cisco Meraki SD-WAN and Orion Autofailover services. The move comes as the company consolidates its service management tooling following its acquisition strategy over the past five years, which resulted in the use of multiple systems by separate technology teams. Once the deployment is complete, over 100 Viatel engineers will use the Highlight platform to manage network performance more efficiently and cohesively.
In addition to internal adoption, Viatel will embed Highlight within its managed service offerings, providing customers with powerful graphical dashboards and automated reporting tools. This will enhance transparency and deliver clear insights into network health and service performance.
Conor Healy, Customer Success Manager at Viatel, says, “I’ve been aware of the Highlight platform for a number of years and have always been impressed by its ability to deliver unified network observability at scale. Integrating it into our solutions is a major step forward for Viatel. With Highlight, we gain visibility across all networks and technology services, enabling faster response times and proactive management.
“The platform’s single-pane-of-glass approach enables our network operations and support teams to quickly identify and address issues. The fact that Highlight is a looking-glass system means our engineers can safely investigate without affecting live services.
Conor continues, “Highlight’s automated reporting capabilities drastically reduce the time spent gathering and analysing data from disparate tools. This will lead to more frequent, focused and transparent reviews with our customers.
“As many customers reduce their on-site IT presence, Highlight provides them with intuitive graphical tools that offer full visibility into the services they receive. This will build trust, strengthen relationships and support more constructive conversations, ensuring there are no surprises when it comes time for contract renewals.”
The partnership underlines Viatel’s continued investment in innovation and customer-centric solutions, reinforcing its position as a market leader in managed connectivity and digital transformation.
About Viatel Technology Group:
Viatel Technology Group is a leading provider of digital services to mid-market and enterprise organisations. With a reputation for innovation and excellence, Viatel delivers managed connectivity, cloud, cybersecurity and digital transformation solutions across Ireland, the UK, and beyond.
Viatel Cisco Meraki SD-WAN is a powerful, agile network architecture that replaces dated branch set-ups to empower enterprise. Our team of industry-leading SD-WAN architects take the complexity out of network design, ensuring a custom-built solution that perfectly aligns with your business goals. From initial assessment to ongoing support, Viatel guide you every step of the way, guaranteeing a seamless transition and an SD-WAN network primed for success.
Orion is a unique and innovative autofailover. Dual connections and seamless failover create always-on connectivity. By delivering effective protection from the detrimental impacts of downtime, Orion enables businesses to stay fully operational amid major network impacting events.
About Highlight:
Highlight is the service observability platform purpose-built for managed service providers, carriers, and enterprise IT teams delivering network, cloud and modern workplace services. Unlike traditional monitoring tools, Highlight provides a single, service-centric view that transforms complex multi-vendor data into clear, business-friendly insights.
The platform helps providers prove service quality, reduce operational noise, and strengthen customer relationships, enabling both operations teams and end customers to confidently understand service performance.
