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Our focus

Highlight is unique in its focus on enabling:

Network and Managed Service Providers and their corporate customers share applications and network infrastructure performance intelligence through a single pane of glass

Sales, Service Management, and Operations to provide proactive account / service management, creating “Trusted Advisor” relationships with corporate enterprise customers

Applications and network infrastructure performance transparency to improve the speed of issue resolution, effective capacity planning and overall service delivery and customer experience

Improved relationships through accurate data, leading right discussions between service providers and corporate customers. Accelerating performance is what gets us out of bed in the morning

Our fundamental goals

  • Deliver a true, multi-tenant service, designed to run in the cloud

  • Enable both technical and non-technical decision makers through a unique interface

  • Empower providers and their corporate customers to share accurate information

  • Improve transparency and trust between service providers and corporate customers

Single pane of glass concept Highlight

Provide a unique graphical single pane of glass showing the performance of applications, network services and WiFi.

Our Vision

To be the best sales and service management tool for Network and Managed Services providers which enables trusted advisor partnerships with their corporate customers.

Our History

Highlight grew out of a consultancy business which advised customers like the Bank of England, Inmarsat and Disney on managing data network performance. Not easy, as it turned out: the available tools were clunky, expensive, and hard to use.

The basic concept for Highlight was formed:

  • A single pane of glass offering clarity and transparency to everyone

  • Fast reporting that anyone can understand, whether business or engineering

  • Run in the cloud so it’s accessible to anyone with a browser

  • Easy integration with third party software via our API

  • Installing quickly with no capital cost

  • Monthly billing support for our partners and their resellers

Quite a challenge, but a very popular concept as it turned out. We grew by selling to enterprises through service providers, and we initially evolved our service to track the products they sold, moving with them from basic internet access, to VPNs and managed networks, to hosted applications and services.

Management team

  • Richard Thomas

    Richard Thomas

    CEO & Founder

    Established netEvidence in 2000, rebranded to Highlight in 2016. Developed a SaaS focussed on performance monitoring that enables technical and non-technical personnel within the NSP / MSP market, and their customers to see clearly application and network services in a “single pane of glass”.

    Connect with Richard on LinkedIn
  • Anthony Madden

    Anthony Madden

    Head of Service Delivery

    With over 15 years of experience in management, service delivery and project management within the legal and healthcare sectors. Anthony is responsible for Highlight’s Cloud infrastructure, technical support and keenly focused on ensuring business critical continuity for our customers.

    Connect with Anthony on LinkedIn
  • Martin Saunders

    Martin Saunders

    Product Director

    A proven record in the high-tech sector and leading and delivering strategic programmes, Martin is focused on defining, planning and executing the Highlight product roadmap. Ensuring the continuous enhancement and growth of Highlight in the market place, he brings over 15 years of expertise to the company.

    Connect with Martin on LinkedIn
  • Edmund Cartwright

    Edmund Cartwright

    Sales & Marketing Director

    Responsible for driving marketing and new business development at Highlight. Edmund holds over 25 years of experience in the technology industry and has extensive expertise in enabling transformation and best practices across marketing in fast paced and challenging environments.

    Connect with Edmund on LinkedIn
  • Andy Strong

    Andy Strong

    Head of Development

    With over 25 years in the High-Tech sector, deep software development experience in API’s, CRM Systems, Embedded firmware, Freeware, Low level hardware interfacing, Networking, Office Software, Realtime and Utility Software. Focussed on architectural design and implementation using the latest Agile techniques.

    Connect with Andy on LinkedIn
  • Krish Loganathan

    Krish Loganathan

    Head of QA

    Driving Highlight’s Quality Assurance strategy and execution, Krish manages the QA team throughout the testing processes. With over 15 years’ experience in designing and developing software, his depth and breadth of understanding development processes now underpins best practice and quality for Highlight.

    Connect with Kirsh on LinkedIn

Sales team

  • Andy Scutt

    Andy Scutt

    Partner Account Manager

    24 years of experience in the networking industry, and consultancy with the UK’s largest ISPs. Joined the Highlight team in 2006 as Technical Manager, moving onto Director of Operations in 2012. Now as an Account Manager, focused on developing relationships and opportunities across UK partner accounts.

    Connect with Andy on LinkedIn
  • Michael Carey

    Michael Carey

    Partner Account Manager

    Managing strategic global accounts, Verizon and Telstra, enabling clients to overcome business challenges. Driving success through an experienced understanding of the business processes and challenges face by partners and their customers. Enabling trusted advisor relationships with over 15 years industry experience.

    Connect with Michael on LinkedIn
  • James Barker

    James Barker

    Technical Account Manager

    A Bachelors (Hons) Degree in Mechanical Engineering, James has established a strong track record as a technical presales specialist at Highlight. A passion for technology innovation and problem solving, James provides expertise to both new and existing partners throughout pre and post sales engagement.

    Connect with James on LinkedIn

Highlight on average:

  • 71 cups of tea &
    26 cups of coffee
    per day

  • 412 post-it notes in use

  • 2,140 miles + 3 plane journeys to see partners

  • 47 games of pool have been played per week

  • 534 minutes of excercise completed per day


Highlight is proudly provided in partnership with these organisations, adding value to the services they provide.

  • Claranet
  • Daisy Networks
  • Maintel
  • Interoute
  • Excell
  • Gamma Business Communications
  • Harper Morgan
  • Telsta
  • Verizon
  • Network Telecom
  • Hortium
  • Datamena
  • Inty
  • Confido
  • Dimension Data
  • iHub
  • Orion Systems
  • NowIT Solutions
  • GBI

Highlight can
help you

Empower your sales and service management to create a truly unique customer relationship

Trial Highlight for free and see the difference

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