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Our focus

Highlight is unique in its focus on enabling:

Network and Managed Service Providers and their corporate customers to share applications and network performance intelligence through a single pane of glass

Sales, Service Management and Operations to provide proactive account / service management creating “Trusted Advisor” relationships

Applications and network performance transparency to improve the speed of issue resolution, effective capacity planning and overall service delivery and customer experience

Our fundamental goals

  • Deliver a true, multi-tenant service, designed to run in the cloud

  • Enable both technical and non-technical decision makers through a unique interface

  • Empower providers and their corporate customers to share accurate information

  • Improve transparency and trust between service providers and corporate customers

Single pane of glass concept Highlight

Provide a unique graphical single pane of glass showing the performance of applications, network services and WiFi.

Our Vision

To be the best sales and service management tool for Network and Managed Services Providers which enables trusted advisor partnerships with their corporate customers.

Our History

Highlight grew out of a consultancy business which advised customers like the Bank of England, Inmarsat and Disney on managing data network performance. Not easy, as it turned out: the available tools were clunky, expensive, and hard to use.

The basic concept for Highlight was formed:

  • A single pane of glass offering clarity and transparency to everyone

  • Fast reporting that anyone can understand, whether business or engineering

  • Run in the cloud so it’s accessible to anyone with a browser

  • Easy integration with third party software via our API

  • Installing quickly with no capital cost

  • Monthly billing support for our partners and their resellers

Quite a challenge, but a very popular concept as it turned out. We grew by selling to enterprises through service providers, and we initially evolved our service to track the products they sold, moving with them from basic internet access, to VPNs and managed networks, to hosted applications and services.

Management team

  • Richard Thomas

    Richard Thomas

    CEO & Founder

    Richard founded netEvidence in 2000 and rebranded the company to Highlight in 2016. Richard developed a SaaS focused on performance monitoring that enables technical and non-technical personnel within the NSP / MSP market, and their customers to see clearly application and network services in a “single pane of glass.”

    Connect with Richard on LinkedIn
  • Anthony Madden

    Anthony Madden

    Head of Service Delivery

    Anthony has over 15 years of experience in management, service delivery and project management within the legal and healthcare sectors. He is responsible for Highlight’s Cloud infrastructure, technical support and is keenly focused on ensuring business critical continuity for Highlight partners.

    Connect with Anthony on LinkedIn
  • Martin Saunders

    Martin Saunders

    Product Director

    Martin has a proven record in the high-tech sector leading and delivering strategic programmes. Martin defines, plans and executes the product roadmap, ensuring the continuous enhancement and growth of Highlight in the market place. He brings over 15 years of expertise to the company.

    Connect with Martin on LinkedIn
  • Edmund Cartwright

    Edmund Cartwright

    Sales & Marketing Director

    Edmund is responsible for driving marketing and new business development at Highlight. He holds over 25 years of experience in the technology industry and has extensive expertise in enabling transformation and best practices across marketing and sales in fast paced and challenging environments.

    Connect with Edmund on LinkedIn
  • Martin Rowan

    Martin Rowan

    Head of Engineering

    Martin brings over 20 years of experience in software development across a variety of functions and managing technical teams to deliver high quality and commercially successful enterprise software. He leads the development strategy for the Highlight product.

    Connect with Martin on LinkedIn
  • Krish Loganathan

    Krish Loganathan

    Head of QA

    Krish heads up Highlight’s Quality Assurance strategy and execution, managing the QA team throughout the testing process. With over 15 years of experience in designing and developing software, his depth and breadth of understanding development processes now underpins best practice and quality for Highlight.

    Connect with Krish on LinkedIn

Sales team

  • Jon Walters

    Jon Walters

    Head of Channel Development

    Jon manages the development of new and existing eco systems. With over 20 years of Channel Sales leadership, he builds on current platforms, improves processes and identifies growth opportunities and expands relationships with those who have an increasing need for Highlight.

    Connect with Jon on LinkedIn
  • Andy Scutt

    Andy Scutt

    Sales Account Director

    Andy has worked in the networking and consultancy industry with the UK’s largest ISPs, for over 24 years. He joined the Highlight team in 2006 as Technical Manager, moving onto Director of Operations in 2012. Now as a partner account manager, he focuses on developing relationships and opportunities across UK partner accounts.

    Connect with Andy on LinkedIn
  • Michael Carey

    Michael Carey

    Sales Account Director

    Mike manages strategic global accounts enabling partners to overcome business challenges. Driving success through an experienced understanding of the business processes and challenges faced by partners and their customers, Mike brings over 15 years of experience to Highlight.

    Connect with Michael on LinkedIn
  • Craig Smith

    Craig Smith

    Technical Account Manager

    Craig supports the sales team by providing technical expertise to both new and existing partners throughout the pre and post sales engagement cycle. He has a wealth of over 20 years of experience in service delivery and technical account management and is skilled is delivering critical business services skilfully.

    Connect with James on LinkedIn

Highlight on average:

  • 71 cups of tea &
    26 cups of coffee
    per day

  • 412 post-it notes in use

  • 2,140 miles + 3 plane journeys to see partners

  • 47 games of pool have been played per week

  • 534 minutes of excercise completed per day


Highlight is proudly provided in partnership with these organisations, adding value to the services they provide.

  • Claranet
  • Daisy Networks
  • Maintel
  • Interoute
  • Gamma Business Communications
  • Telsta
  • Verizon
  • Network Telecom
  • Hortium
  • Confido
  • iHub
  • Orion Systems
  • NowIT Solutions
  • GBI
  • P2C Communications
  • Infonas
  • HM-Network
  • GCI
  • Blackstar Solutions
  • Cloud & Fibre

Highlight can
help you

Empower your sales and service management to create a truly unique customer relationship

Trial Highlight for free and see the difference

Get in touch