The trend to virtualisation – Highlight white paper
Desktop virtualisation describes the process of separating or abstracting a personal desktop environment (including its…
The service providers gamechanger – Highlight white paper
Most monitoring tools were founded on a single enterprise, on-premises assumption, baking this limitation into…
The art of excelling in customer experience – Highlight white paper
Knowing how to talk the talk but not walk the walk of “good customer service”…
Savvy service delivery – Highlight white paper
Most of the service delivery tools on the market leave several important impediments to high-quality…
Learning to live with cloud apps – Highlight white paper
As businesses transform themselves digitally, customer experiences increasingly depend on the quality and performance of…
Interaction satisfaction – Highlight white paper
Even though customer satisfaction is vital, it’s not enough to guarantee customer retention. Service providers,…
Global video conferencing – Highlight white paper
Video-conferencing (VC) uses unified audio and video telecommunications to bring people at different sites together.…
Enterprise sales key to understanding app traffic – Highlight white paper
Companies are valued by their ideas and ability to deliver outcomes that customers want. Increasingly,…
Disaggregated procurement – Highlight white paper
Public sector organisations gain considerable advantages from disaggregated procurement, where they buy IT services from…
Changing the service review conversation – Highlight white paper
A divergence of opinion about the quality of service delivered and experienced by customers prevents…
Recent Comments