Adding alternative connectivity solutions to your managed service portfolio
Martin Saunders, Product Director at Highlight offers guidance to resellers and MSPs on how to add…
4 ways to demonstrate trustworthiness as a managed IT service provider in 2021
As more and more industries prioritise digital transformation in the post-pandemic environment, the IT services…
Now is an excellent time to be an MSP
As enterprises are more and more dependent on their IT, but less and less interested…
What is the ultimate MSP differentiator? Trust. But what does that look like?
It’s no secret that the last decade has seen a massive increase in the commoditisation…
The MSP landscape
Martin Saunders, Product Director at Highlight examines the MSP landscape in the UK, their business…
Creating a service wrap
Martin Saunders, Product Director at Highlight, explains why channel providers need to adopt a full-service…
What is Highlight? And how Highlight can change your commercial strategy
Highlight is an insights platform built specifically to transform the commercial strategies of MSPs and other…
Commoditisation of IT services: examples of margin growth strategies that work
There comes a point in any industry when enough people know that the product or…
Types of monitoring tools
And how to pick the right one as a service provider in 2021 Network monitoring…
7 steps to improve MSP customer service
The relationship between you and your customer will be heavily influenced by your customer service…
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