Changing the service review conversation – Highlight white paper

A divergence of opinion about the quality of service delivered and experienced by customers prevents service providers doing more to make their customers’ businesses better. Time is wasted trying to assure the customer that the service delivered is what was promised, because there is no agreed, objective, simple, business-focused data to draw upon. Highlight provides that data, in a clear, digestible form, to enable enrichment of the relationship between service provider and customer.