Martin Saunders
CEO at Highlight
The managed service observability experts
For more than 25 years, Highlight has been helping service providers and their customers to realise the ideal managed network services with the always-up-to-date Highlight Service Observability Platform.
More than 4,000 organisations deploy Highlight across 100,000+ locations worldwide
Network visibility with Insight UI
Gain complete visibility into your retail IT infrastructure with comprehensive network monitoring that transforms reactive support into proactive business enablement.
- Network visibility at global, regional, branch or even single connection level
- Immediate issue identification with Heat Tiles and Grid View
- Information turned into action
- Modern accessibility experience and UI customisation
Native multi-tenant monitoring
Monitor all connections and applications across multiple locations, regions, and service categories with a single unified instance that scales with your retail operations.
- Secure tenant segregation
- Unlimited tenant levels for teams, regions or customers
- Frictionless scaling with unlimited users for free
- Comprehensive and secure administration
Take the first step towards better managed services
The Highlight Service Observability Platform is designed to enable effective and trusted managed services. It helps users focus on key service data without the clutter of raw technical noise.
Highlight integrates more than 85 different vendor services via API and SNMP:
Hyper-relevant alerting
Eliminate alert fatigue with intelligent, customizable notifications that target the right teams for the right issues at the right sensitivity levels.
- Quickly target specific technologies, issue types, locations and teams
- Eliminate false-positive alerts with adjustable sensitivity
- Catch short-duration issues with ultrafast 1-minute polling
Unified cross-technology reporting
Consolidate performance data from all your retail technology stack into a single source of truth for faster, more confident decision-making.
- Produce consistent reports no matter the technology
- Access historical reporting data
- Reduce report production time
- Save unnecessary budget expenditure
Take the first step towards better managed services
The Highlight Service Observability Platform is designed to enable effective and trusted managed services. It helps users focus on key service data without the clutter of raw technical noise.
