Horizon River Partners with Highlight to Deliver Secure Uptime Service
Highlight Ltd. | 07/05/2025
Horizon River, a leading provider of premium technology in the USA, is redefining network solutions with its Secure Uptime service. The company has selected the Highlight Service Observability Platform to enhance service levels and customer experience for its clients in financial services, manufacturing, leisure and retail sectors – some with many thousands of distributed locations.
The Horizon River central network operations team based in Atlanta, Georgia, started using Highlight’s advanced alert management and reporting capabilities as part of its Secure Uptime service in early November 2024.
The Highlight platform was chosen primarily for its seamless API integration with Cisco Meraki equipment – a vital feature since Horizon River supports over 8000 Meraki devices across 49 US States for its customers. The selection was also based on Highlight’s intelligent alerts that reflected actual network conditions rather than unnecessary notifications, alongside its delivery of extended historical insights, allowing engineers to track trends and optimise network performance.
Prior to selecting Highlight, Horizon River evaluated other tools but found that they either required excessive manual setup, were not optimised for Meraki equipment, or were prohibitively expensive.
Chris Harrison, CEO of Horizon River says, “Highlight has been instrumental in transforming our network operations by enabling the team to proactively address issues and uphold our 99.9% uptime guarantee and service-level commitments.
“The Highlight platform provides a flexible, accurate and highly configurable alerting function allowing us to detect and respond with greater speed and accuracy to any problems. We particularly valued the way the platform is 100% cloud-based for Meraki, and was able to deliver value in a very short time as the speed of deployment was fast.
“We have many clients who rely on Secure Uptime within the restaurant, leisure and retail sectors, and the adoption of Highlight enables us to implement cutting-edge tools that enhance their fast-moving operations and their need to deliver robust services to their audiences.
“A real-world example of Highlight’s impact involved its detection of 150 cellular modems that had gone offline. By working with Highlight, we have now implemented its proactive alerting, enabling real-time issue identification and resolution rather than relying on weekly audits.
“Trust is the operative word – we trust the information that Highlight provides and in turn, our customers can trust us to deliver the services we have promised.”
About Horizon River and Secure Uptime:
Since 2005, Horizon River Technologies has evolved into a dynamic and diverse team of professionals focused on customer success. The talented team offers clients the best custom solutions for their business needs by constantly innovating and expanding its offerings to better serve its clients.
Horizon River leverages technology to solve business problems, improve operations and improve financial performance through cost structuring and savings. The company’s Application Development, Infrastructure and Security Experts provide big IT services with a boutique, personalised service throughout the United States.
About Highlight:
The Highlight Service Observability Platform collects and analyses complex network data, translating and transforming it into an intuitive web portal. It goes beyond the technical monitoring of individual components by focusing on the network service as-a-whole, empowering both Service Providers and Enterprise organisations.
Clear and understandable service assurance data encourages better conversations and enables informed decision-making for both service providers and enterprise organisations.
The Highlight platform has been continuously developed for more than two decades by a dedicated team of in-house software developers, resulting in a feature-packed experience with an intuitive user experience that is used by over 10,000 organisations globally.