Meet the people helping you get more from Highlight
You might know the platform well. You might not know who to speak to when you want to get more from it, need training, spot something that looks unusual, have a question about your account or want help understanding performance. Craig and Olly are the people to start with, and you don’t need to wait until something goes wrong before getting in touch.
Something feels slightly off? A report isn’t telling you enough? Craig is the person to ask.
Craig has been at Highlight for seven years, and was previously a Senior Service Manager. He reviews data such as availability, utilisation, stability and incidents, and turns it into insight.
He focuses on trends, account performance and escalations, and on wider commercial conversations. He’d like to hear about concerns early, including when something feels slightly off, a report isn’t answering the right question, or you think there’s an opportunity where Highlight could help more.
Craig Smith
Head of Customer Success
Need training, help with a renewal, or not sure who to ask? Olly is the place to start.
Olly has been at Highlight for just over two years. He moved into Customer Success in June from Business Development. He looks after onboarding, account records, renewals and the Customer Success processes behind your account.
You can ask him about training, billing and renewals, or for help finding the right person at Highlight. He says training and support are often requested too late, so it’s worth getting in touch early, for example when you’re onboarding new staff, rolling Highlight out to more customers or changing how your team works.
Olly Pryer
Customer Success Manager
You don’t need to wait until something goes wrong before contacting Customer Success. These are good times to get in touch:
When you’re onboarding new staff, rolling Highlight out to more customers, or changing how your team works.
When something looks unusual or feels slightly off, or a report isn’t answering the right question.
When you want help understanding performance, or want to see where Highlight could be delivering more value.
When you need training, have a question about billing or renewals, or aren’t sure who to speak to.
Where to start
Tell Craig and Olly what you need, or ask who is best placed to help. Whether things are going well or something isn’t quite right, they’d like to hear from you.
