Pricing that understands services
Like every aspect of Highlight, our pricing model is built to match the services you sell or buy. You pay for what you use, as you use it – no block licenses or long-term commitments. Highlight is pure SaaS, so there’s no hardware costs and you’re always on the latest version.
Most of our Enterprise users get access to Highlight through their Service Provider – and have a better relationship with them as a result. If you’d like a pointer to some MSPs who make Highlight part of their service observability package then give us a call.
Scalable, flexible service observability
Our pricing fits around the way you work and can flexibly accommodate your particular service model, while making sure you only pay for what you actually use.
Monthly Entry price:
$750
Minimum monthly payment
Monthly per node price:
From $2.50
Depending on volume and functionality
Pay as you scale
From a £500 per month entry point, you pay a monthly service fee based on the services you’re tracking, and the components they’re built from, for example nodes like CPE routers, SDWAN devices, or WiFi Access Points.
The unit price drops, as you scale or commit to volume. It’s that simple.
Pay for what you actually use
You can add to your Highlight coverage or reduce it at any time, without penalty. If you’re an Enterprise adding Highlight features to one node, or an MSP adding a new customer, you pay for just that extra functionality. As your usage goes up or down, so does your monthly invoice. Don’t worry about fixed prices or blocks of licences that are more than you actually need. At Highlight, we make money by solving your problems and not by tying you down with unnecessary expenditure.
Pure SAAS
Our monthly charge covers everything. No hosting licences, no servers to buy or maintain. Upgrades are free so you’re always on the latest version, and if we add major chargeable features they’re always optional, never mandatory. And you can choose which Highlight features are visible to which users – whether you’re dealing with customers, areas or locations within your business.
As many users as you want
Our mission is to improve the conversation between Service Provider and Enterprise, so we want you to get people talking. You can add as many users as you want to Highlight – there’s no per-user or per-seat charge. The more people you include in your Highlight visibility, the more you get out of it – whether they’re people in your teams, or your customers, or your upstream providers. Of course, visibility is fully controlled so people only see what you want them to see.
Good on cash flow
Highlight has zero up-front cost, zero cap-ex and it’s billed monthly in arrears.
Proof of service baked in
As an MSP, you’re delivering a service that customers are paying you for and measuring you on. That’s a very different world from traditional IT. Highlight supports features like Maintenance Windows and True-Outage analysis to ensure you can prove the quality of what you do, and your customers get simple proof of delivery.
Frictionless multi-tenancy
Highlight understands business organisation, for MSP and customer. Natural, built-in security and granular control over regions, customers, and teams for the MSP, and delegated access for enterprises which lets them manage who sees what and does what, down to individual user level.
Control over updates
We won’t confuse your teams or your customers with unplanned updates or new features they aren’t expecting. New versions of Highlight are sandboxed so you can play with them, and we’ll give you plenty of notice of the actual upgrade, with major new features being hidden from your customers unless and until you want to provide access.
Businesses like pictures
While conventional tools make you plough through IP Addresses, interface numbers and engineering metrics, Highlight’s primary language is about customers, services, locations, products and easily discussed values like health and performance – shown using clear tiles and simple graphics. You spend less time interpreting and explaining, and more having an effective conversation.
Self-service with silver service
We invest heavily in documentation to enable users to look after themselves, and there is a team of knowledgeable and friendly Highlight people a phone call away who are more than happy to help you get the best from our platform. “Highlight is the first thing I log onto every morning, and the last thing to sign out of at the end of the day” said one of our customers. We want you to feel the same.
When you succeed, we succeed
Highlight’s team includes over 150 years of experience working for service providers. We know how service providers think, and we work hard to use our knowledge and experience in helping our partners succeed.