What is the Highlight Service Assurance Platform?
The Highlight Service Assurance Platform is a cloud-based software-as-a-service application designed to enable network Service Providers to communicate effectively and easily with their customers, providing them both with a clear view of service performance and forging a relationship of trust.
The Service Provider trust cycle
Service Providers face a constant battle to be trusted by their customers over the lifetime of a contract. Without constant care and effective communication, both of which are traditionally resource-heavy, the Service Provider to customer relationship can follow an all too familiar cycle of trust-to-bust.
Buck the trend with
Service Assurance
The philosophy behind the Highlight Service Assurance Platform is to help network Service Providers offer customers a more compelling service built on transparency and trust. When both parties are fully informed about the successes and challenges of the provided service, communication is more effective, and the relationship can flourish.
What does the Highlight platform do?
The Highlight platform collects, analyses and transforms complex network data in real-time, presenting it via a web portal in a clear and concise business context. By giving both Service Providers and customer organisations access to the same readily understandable information, service performance can be optimised and trust in the relationship restored.
Go beyond monitoring tools
Unlike technical monitoring tools, Highlight is designed specifically for Service Assurance. Monitoring tools are designed for engineers and operations teams to keep the inner workings of the network machine moving. The Highlight Service Assurance Platform exists to help service and account teams direct that network machine to provide effective business solutions for their customers.
Monitoring
Tailored and purpose-built dashboards for service providers
Easy to deploy, configure and use
Go beyond monitoring tools
Unlike technical monitoring tools, Highlight is designed specifically for Service Assurance. Monitoring tools are designed for engineers and operations teams to keep the inner workings of the network machine moving. The Highlight Service Assurance Platform exists to help service and account teams direct that network machine to provide effective business solutions for their customers.
Get a clear view of
service performance
The Highlight platform presents complex network service data in a way that is visually appealing and clear. Connectivity metrics can be organised by locations, services and connection types via our proprietary Heat Tiles and Grid View. The highly configurable traffic light status indication system instantly shows where attention is required.
Comprehensive Help
and Support
Wherever you are in the platform, helpful hints and tips are available via clickable clickable contextual help pop-ups, and all of Highlight’s features are fully documented and kept up to date on our comprehensive help and support center. This is fully backed by our dedicated operations team, who are primed to help with any requests.
How does Highlight help your organisation?
The Highlight Service Assurance Platform is used by both Service Provider and customer Enterprise organisations.
Find out how Service Assurance can help your organisation.
Service Assurance for Service Providers
- Deliver a more compelling, differentiated and reliable service
- Provide independent third-party evidence for SLA performance to retain customer trust
- Expand service metric access to customers and non-technical staff
Service Assurance for Enterprise
- See the critical network service metrics that matter to your organisation
- Accelerate communication and problem solving with Service Providers
- Justify infrastructure investment with real-time and historical performance metrics
Tell us your requirements
The Highlight Service Assurance Platform can transform the value of network services. If you would like to know how Highlight
can help your organisation, click the link below to book a short consultation and tell us your use case.