Countrywide Identifies Network Issues 80% Faster with Highlight and Meraki

Discover how Countrywide Healthcare transformed their self-managed Cisco Meraki WiFi network using the Highlight Service Assurance Platform. Overcoming critical network challenges in a busy dispatch warehouse, they achieved remarkable results:

• 80% faster issue identification
• 94% quicker setup than previous tools
• 71% more cost effective than competing solutions

Taking on the self-management challenge using Highlight and Meraki

Countrywide Healthcare is a specialist supplier to the care sector with 25 years’ experience supplying care homes all over the UK. Rapid growth led them to move into a new distribution and dispatch centre. Countrywide’s IT Manager, Jonathan Price, was tasked with finding a reliable way to assure their newly installed Meraki WiFi network to ensure continuous operation of the time-sensitive dispatch operations.

Effortless adoption

Highlight’s seamless integration and simple setup were game changers. Jonathan explains, “It was the golden bullet. The biggest thing is that Highlight just works. It was one API key and away we went. As a small team, we can’t spend time trying to customise and reconfigure the network to make it work with a network monitor. We found that Highlight was 94% quicker to setup versus the previous monitoring tools we have tried.”

Immediate impact

Jonathan continues, “Highlight really comes into its own when I can look at the dashboard within any specified time and see exactly what happened in an outage window. We have found it has delivered an astounding 80% reduction in time to identify network issues.”

“Not only is Highlight 71% more cost-effective than competing solutions, it has improved our troubleshooting and helped us to ensure everything is working efficiently. Highlight gives us the information we need when we need it.”