Highlight Secures $100,000 Prize with Cisco Partner Innovation Challenge Victory
Highlight Ltd. | 29/10/2024
Highlight has been awarded 2nd place global winner of the Cisco Partner Innovation Challenge 2024. This prestigious accolade, which comes with a $100,000 cash injection from Cisco, follows the company’s recognition with its 2023 Meraki Ecosystem Excellence award win, underscoring Highlight’s growing influence and expertise in leveraging Cisco technologies to help managed service providers succeed in an increasingly competitive market.
The Highlight Service Observability Platform impressed judges with its unique approach to combining complex technical data from Cisco Catalyst, Meraki and ThousandEyes, presenting it in an easily understandable and sharable format. The platform was recognised for its ability to present metrics from multiple Cisco technologies in a unified view, giving service providers and the customers the flexibility to quickly and efficiently deploy services where needed.
Highlight’s momentum in the global market has been remarkable, addressing critical challenges faced by managed service providers in an increasingly complex technological landscape. The platform’s key achievements include:
- Supporting more than 4,000 organisations across 50,000+ locations globally
- Driving a 350% increase in API calls to Cisco technologies from Highlight customer instances
- Helping service provider customers increase renewal rates by 24.6% and reduce support escalations by 30%.
Richard Thomas, CEO and Founder of Highlight, commented on the win: “This recognition from Cisco underlines their confidence in the value Highlight provides and validates our commitment to innovation and excellence in service observability. Our platform’s success with managed service providers across their diverse customer bases, as well as increasing direct business with enterprise, demonstrates its versatility and effectiveness in addressing complex network management challenges.”
The Highlight Service Observability Platform stands out with its ability to:
- Provide real-time and historical multi-technology service performance insights
- Streamline first-line support and processes with customisable alerting
- Produce clear and understandable service reports in an instant
As Highlight continues to expand its global footprint, this latest accolade cements its position as a leader in the service assurance and network management industry. The company looks forward to utilising the $100,000 cash injection to enhance the platform’s AI capabilities and further expanding its marketing reach to new regions and verticals, further solidifying its role in empowering MSPs to deliver exceptional services and drive customer satisfaction.