The Highlight Service Assurance Platform for service providers
The Highlight Service Assurance Platform is the only service assurance solution designed specifically for the service provider-customer relationship, with a wide range of features to empower different roles within service provider organisations.
Secure customer engagement through transparency and trust
Managed services are now more complex than ever before. Customer expectations push service providers to put together complex service packages for ever lower prices. Time becomes a precious resource and service-orientated solutions are required to satisfy customers’ demands. Highlight provides a curated, user-friendly service assurance platform that enhances communication and keeps customers engaged in their service.
The best way to keep customers satisfied is to build a strong relationship with them. Highlight is the key to enabling trust and responsiveness, providing Service Managers with the tools to quickly and effectively build relationships that last. Highlight also ensures that a greater number of customers can receive first-class reporting and responsive problem solving.
In a world where technology is increasingly commoditised, it’s hard to justify margin when you’re selling the same things as everyone else. To gain a competitive advantage, you need to offer something compelling beyond the technology. The Highlight Service Assurance Platform is designed to be a defining factor that puts your service at the centre of a prospect’s attention.
The Highlight Service Assurance Platform empowers your teams and customers to make sure Help Desk interactions are as productive and satisfying as possible. Highlight does this by simplifying and aggregating the complex and extensive data received from a network into service insights that are standardised and valid for any technology vendor used.