Cloud-based monitoring, alerting and reporting transformed for improved business outcomes
The Highlight Service Observability Platform offers a clear view of your network’s performance, making it easier for network managers and users to communicate effectively
Give your IT teams the power to keep network services functioning with efficiency and report on results to stakeholders with ease using the Highlight Service Observability Platform.
Without the network, nothing works. Take control of network issues today.
Organisations already succeeding with Highlight
Features
Go beyond technical monitoring
Get visibility of all your network services, applications and locations in single digestible SaaS dashboard designed for scalable business operations. Upgrade from technical monitoring to service observability for real outcomes.
Streamline and improve support processes
Reduce expensive investigation time and ensure every alert matters
Identify trends and communicate to stakeholders
Switch from firefighting tactics and unlock data-backed IT investment strategy
Deploy quickly and without impacting operations
Get going with observability in the cloud via API without service disruption.
More than 85 integrated vendor technologies
Features
Smoother IT operations across the whole organisation
Enable secure access to understandable IT service data for multiple teams in different roles without increased costs for extra users.
Enable multi-region, multi-tenant support
Grant region- or location-specific access to all levels of support team and even users.
Reduced support escalations: Solve more tickets on the first or second response, saving 2nd and 3rd line staff time for what really matters.
Rightsize the network
Use real data to ensure technology is being optimally deployed without expensive over-utilisation or wastefully over specification.
Justify IT investment: Show trends over multiple months, alongside future projections, to back up budget proposals with evidenced reports.
Reduce downtime cost
IT downtime costs businesses an estimated $5,000 per minute. Protect revenue with a more efficient IT department.
Expand without extra expenditure: Give IT teams space to stop firefighting and focus on strategy to go further with the same financial resources.
See How a Major Petrol Forecourt Retailer Transformed Support Efficiency
A well-known multinational oil and gas company has saved an estimated €5m by improving its IT support efficiency by 24% since adopting the Highlight Service Observability Platform to help manage its telecoms network, supplying 5000 petrol station forecourts across Europe.
Take the first step towards better network services
The Highlight Service Observability Platform is designed to manage network services effectively. It helps users focus on key service data without the clutter of raw technical noise.
