Highlight is constantly adding new capabilities to better facilitate communication between Service Providers and the customer organisations that use their connectivity services. As an independent source of truth, we get a lot of honest feedback and opinion from both sides about what customers want and what difficulties MSPs face delivering it.
Bimal Modha, Sales Director at Highlight provides his guidance on how the channel can achieve sales success. The selling process has had to adapt considerably over the past 18 months. Whilst gross margin and new revenues …
02/11/2021
Martin Saunders, Product Director at Highlight offers guidance to resellers and MSPs on how to add to their portfolios. Evaluate your current portfolio Whilst it is easier said than done, resellers and MSPs need to keep i…
19/10/2021
As more and more industries prioritise digital transformation in the post-pandemic environment, the IT services market has both rapidly expanded and become increasingly commoditised. What’s more, an influx of businesses h…
14/10/2021
As enterprises are more and more dependent on their IT, but less and less interested in how it works, MSPs become increasingly important. The whole point of an MSP is that you are removing the complexity of IT and helping…
05/10/2021
It’s no secret that the last decade has seen a massive increase in the commoditisation of IT services. As a result, managed service providers (MSP) need to work harder than ever to separate themselves from the pack, but w…
29/09/2021
Martin Saunders, Product Director at Highlight examines the MSP landscape in the UK, their business models, and the changing needs of their customers. MSPs have a really important role, particularly in the area of techno…
21/09/2021
