Highlight is constantly adding new capabilities to better facilitate communication between Service Providers and the customer organisations that use their connectivity services. As an independent source of truth, we get a lot of honest feedback and opinion from both sides about what customers want and what difficulties MSPs face delivering it.
As enterprises are more and more dependent on their IT, but less and less interested in how it works, MSPs become increasingly important. The whole point of an MSP is that you are removing the complexity of IT and helping…
05/10/2021
It’s no secret that the last decade has seen a massive increase in the commoditisation of IT services. As a result, managed service providers (MSP) need to work harder than ever to separate themselves from the pack, but w…
29/09/2021
Martin Saunders, Product Director at Highlight examines the MSP landscape in the UK, their business models, and the changing needs of their customers. MSPs have a really important role, particularly in the area of techno…
21/09/2021
Martin Saunders, Product Director at Highlight, explains why channel providers need to adopt a full-service wrap for customers to deliver more accurate, relevant, and easy-to-interpret insights into how networks and appli…
14/09/2021
Highlight is an insights platform built specifically to transform the commercial strategies of MSPs and other IT Service providers. It enables business-level users (sales teams, service managers, operations agents and pro…
10/09/2021
There comes a point in any industry when enough people know that the product or service being provided is valuable. Shortly thereafter, more people will start offering that product or service, because the market exists. A…
25/08/2021
