What’s New

Highlight is constantly adding new capabilities to better facilitate communication between Service Providers and the customer organisations that use their connectivity services. As an independent source of truth, we get a lot of honest feedback and opinion from both sides about what customers want and what difficulties MSPs face delivering it.

ITIL service lifecycle vs service value system
Beyond an ITIL service strategy
How to perfect an IT service management (ITSM) strategy in 2021
How to manage customer churn as a service provider
How to build a better MSP sales plan
An MSP growth strategy guide for 2021