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We have built a wealth of e-books, whitepapers, case studies and more on Highlight and common themes in the Managed Services marketplace.
Learning to live with cloud apps – Highlight white paper
As businesses transform themselves digitally, customer experiences increasingly depend on the quality and performance of the applications that support those customer interactions. Today, apps are hosted everywhere – in pu…
30/08/2022
Interaction satisfaction – Highlight white paper
Even though customer satisfaction is vital, it’s not enough to guarantee customer retention. Service providers, in competitive markets, need to go beyond satisfaction, to ensure their offerings are differentiated from oth…
30/08/2022
Global video conferencing – Highlight white paper
Video-conferencing (VC) uses unified audio and video telecommunications to bring people at different sites together. This can be as simple as a conversation between people in private offices (point-to-point) or involve se…
30/08/2022
Enterprise sales key to understanding app traffic – Highlight white paper
Companies are valued by their ideas and ability to deliver outcomes that customers want. Increasingly, delivery comes down to the agility of deployment of key infrastructure components and applications. Companies live or …
30/08/2022
Disaggregated procurement – Highlight white paper
Public sector organisations gain considerable advantages from disaggregated procurement, where they buy IT services from multiple providers, but they also experience new challenges and consequences. Highlight is a tool th…
30/08/2022
Changing the service review conversation – Highlight white paper
A divergence of opinion about the quality of service delivered and experienced by customers prevents service providers doing more to make their customers’ businesses better. Time is wasted trying to assure the customer th…
30/08/2022