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We have built a wealth of e-books, whitepapers, case studies and more on Highlight and common themes in the Managed Services marketplace.


Global video conferencing – Highlight white paper Global video conferencing – Highlight white paper

Video-conferencing (VC) uses unified audio and video telecommunications to bring people at different sites together. This can be as simple as a conversation between people in private offices (point-to-point) or involve se…

30/08/2022
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Enterprise sales key to understanding app traffic – Highlight white paper Enterprise sales key to understanding app traffic – Highlight white paper

Companies are valued by their ideas and ability to deliver outcomes that customers want. Increasingly, delivery comes down to the agility of deployment of key infrastructure components and applications. Companies live or …

30/08/2022
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Disaggregated procurement – Highlight white paper Disaggregated procurement – Highlight white paper

Public sector organisations gain considerable advantages from disaggregated procurement, where they buy IT services from multiple providers, but they also experience new challenges and consequences. Highlight is a tool th…

30/08/2022
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Changing the service review conversation – Highlight white paper Changing the service review conversation – Highlight white paper

A divergence of opinion about the quality of service delivered and experienced by customers prevents service providers doing more to make their customers’ businesses better. Time is wasted trying to assure the customer th…

30/08/2022
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Achieving exceptional customer experience – Highlight White Paper Achieving exceptional customer experience – Highlight White Paper

What’s all the noise about? The emergence of new cloud services and solutions show no signs of slowing down, as more businesses outsource IT needs in order to streamline and create cost efficiencies. With enterprise…

30/08/2022
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Transforming the value of networks – Highlight ebook Transforming the value of networks – Highlight ebook

How can service providers grow margin in an era of commoditisation? Network commoditisation is an ongoing reality that MSPs need to understand and deal with. Devising strategies to accommodate this shift will define the f…

30/08/2022
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