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We have built a wealth of e-books, whitepapers, case studies and more on Highlight and common themes in the Managed Services marketplace.
The problem with managed services – Highlight ebook
Excelling in customer experience and creating superior customer perception in Managed Services is a critical success factor. The industry is a battlefield, plagued with Managed Service Providers (MSPs) who claim to provid…
30/08/2022
Transforming the value of broadband services – Highlight ebook
Broadband services, where a copper or fibre networking service is installed in a location and the service is then used as part of a business network, has been a low cost and effective form of connectivity for several year…
30/08/2022
The role of monitoring in application performance management – Highlight ebook
Every minute an application is slow or down, it hurts your business. Over the years, applications have become increasingly complex to manage. With the adoption of Service-Orientated architecture, the Cloud, Hybrid IT and …
30/08/2022
Alliance for Better Care uses Highlight to ensure efficient vaccine service – Highlight case study
Alliance for Better Care (ABC) is a not-for-profit federation of 46 GP practices across East Surrey and North West Sussex. ABC not only supports GP practices to be sustainable, but also assists with partnerships in their …
30/08/2022
Visionist improves management of government infrastructure – Highlight case study
Visionist, experts in digital transformation and IT service management, gains full insight into the health of a government department’s infrastructure and full visibility of service performance with Highlight. With the he…
30/08/2022
Verizon delivers Ikeas new intelligent hybrid service – Highlight case study
Having a fast and efficient network is critical for Ikea. The company’s primary challenge is to ensure the performance of its core in-store processes and vital applications such as those for designing kitchen layouts. A p…
30/08/2022