White papers
The trend to virtualisation – Highlight white paper
Desktop virtualisation describes the process of separating or abstracting a personal desktop environment (including its operating system, applications, user profile and data) from the physical hardware on which it is usua…
30/08/2022
The service providers gamechanger – Highlight white paper
Most monitoring tools were founded on a single enterprise, on-premises assumption, baking this limitation into the core DNA of their products In a service provider environment, where the requirement is to handle multiple …
30/08/2022
The art of excelling in customer experience – Highlight white paper
Knowing how to talk the talk but not walk the walk of “good customer service” is a common theme within the Managed Service Provider (MSP) Arena. MSPs must excel in customer service but truth be told, many don’t deliver up…
30/08/2022
Savvy service delivery – Highlight white paper
Most of the service delivery tools on the market leave several important impediments to high-quality service provision completely unaddressed. Using a tool that purposefully avoids these pitfalls makes service delivery ea…
30/08/2022
Learning to live with cloud apps – Highlight white paper
As businesses transform themselves digitally, customer experiences increasingly depend on the quality and performance of the applications that support those customer interactions. Today, apps are hosted everywhere – in pu…
30/08/2022
Interaction satisfaction – Highlight white paper
Even though customer satisfaction is vital, it’s not enough to guarantee customer retention. Service providers, in competitive markets, need to go beyond satisfaction, to ensure their offerings are differentiated from oth…
30/08/2022