White papers
Global video conferencing – Highlight white paper
Video-conferencing (VC) uses unified audio and video telecommunications to bring people at different sites together. This can be as simple as a conversation between people in private offices (point-to-point) or involve se…
30/08/2022
Enterprise sales key to understanding app traffic – Highlight white paper
Companies are valued by their ideas and ability to deliver outcomes that customers want. Increasingly, delivery comes down to the agility of deployment of key infrastructure components and applications. Companies live or …
30/08/2022
Disaggregated procurement – Highlight white paper
Public sector organisations gain considerable advantages from disaggregated procurement, where they buy IT services from multiple providers, but they also experience new challenges and consequences. Highlight is a tool th…
30/08/2022
Changing the service review conversation – Highlight white paper
A divergence of opinion about the quality of service delivered and experienced by customers prevents service providers doing more to make their customers’ businesses better. Time is wasted trying to assure the customer th…
30/08/2022
Achieving exceptional customer experience – Highlight White Paper
What’s all the noise about? The emergence of new cloud services and solutions show no signs of slowing down, as more businesses outsource IT needs in order to streamline and create cost efficiencies. With enterprise…
30/08/2022