Highlight’s unique heat tiles instantly show a clear status of both network and application services.
Heat tiles represent the real-time status of each location or applications service and are a combination of many monitored elements summarised as three key metrics:
Any service outage or degradation drives a change in colour (green to amber and potentially red). These indicators show the duration and state of issues. Up chevrons show a continuing issue and down chevrons show an issue returning to a healthy state. Heat tiles are intelligent and ensure that a single incident does not immediately change the tile colour but instead looks for issues which show a persistent theme.
A service tile for email, for example, could comprise the summary status of:
- Host report for the email server (CPU/memory/disk)
- TCP tests from the local router to the server listening ports (application status)
- Link Health reports for the Internet service
- WAN tests from remote locations to the Data Centre (assess impact of network)
Highlight’s ease of use enables business decision makers with a high-level summary of their network and applications to support discussions between MSPs and their customers at the right level. Operations help desk staff have additional click-throughs for the deeper technical detail in the form of strip charts and detail pages. This reduces mean time to repair (MTTR) with rapid troubleshooting which leads to a much improved customer experience.
Strip charts are grouped as:
Easy to use and set up, Alerts can trigger immediate emails to notify all Account Managers, Service Managers, Operations Engineers and corporate customer contacts of problems with network or application services.
These can be easily defined as to when, how, and to whom notifications are sent. Sending inside or outside of business hours, to mailing lists or multiple email addresses to ensure best practice account and service management.
Alert creation is unlimited and it’s possible to mute / exclude alerts if required. Watches set to maintenance do not send alerts nor change the colour of heat tiles.This powerful feature enables Managed Service Providers to go beyond the SLA and deliver an unrivalled customer experience.
Sales and Service Managers can set up reports with ease, which can be sent to their inbox on the first of the month that shows all issues and outages for the previous month for a customer. This can be done weekly or even daily if needed.
One powerful report example: a list of circuits that are overloaded, sorted by the most congested. There are multiple options available including Burst reports. Create your own reporting templates to define only the data that interests you, in the format you want. Highlight strengthens the Managed Service Provider’s ability to demonstrate proactive service management, leading to higher contract renewal rates.
Highlight has a fast reporting engine that generates flexible reports on demand or scheduled via email
The ability to quickly identify all the applications on your network, understand how vital services are performing and monitor the growing use of unauthorised cloud applications.
Highlight’s AppVis™ provides insight into the performance of business-critical applications, wherever they’re hosted, to benefit both business users and technical teams.
WiFi Access Points
We are focused on accelerating the performance of Managed Service Providers and their customers with our user-friendly graphical displays. We have designed Highlight to automatically detect all Wireless Access Points after a controller is configured. WiFi monitoring is fully integrated with all aspects of Highlight with WiFi metrics impacting heat tiles, strips charts and email alerts thus enabling you to respond to conditions.
The WiFi metrics feed into the WiFi Real-Time View panel and into the Network Reporting facility. The real-time view is exactly that – the health of your WiFi estate, across all access points, on one panel. Highlight – See ClearlyRead more on WiFi Analysis
& deep dive
We provide deep dive and drill down features that enable those colleagues who are more technically minded than some of us.
Have a peek here for those of you who really like to get into the deeper technical view of your network and application landscape.