Protect retail profits from IT downtime with cloud-based service observability
In the modern retail environment IT downtime has an immediate impact on revenue and customer satisfaction. With services as fundamental as payment processing depending directly on functioning networks and applications, it is no longer enough to have reactive IT support processes.
The Highlight Service Observability Platform provides a fast-deployment, standardised and integrated view of all your key network technologies and applications, enabling proactive support and effective IT management decisions.
Why choose Highlight?
Multi-location, multi-tenant observability
Monitor all connections and applications across locations, regions and service categories. Administer unlimited multi-tenant access easily, catering to regional or branch-level management.
Fast-deployment monitoring via API
94% quicker to deploy than competing solutions. Use API keys to quickly, securely and automatically discover and start collecting metrics for Cisco Catalyst, Meraki, Fortinet and ThousandEyes.
Competitive cloud-based SaaS pricing
74% more cost effective than competitors with no requirement for on-premise equipment, no licence blocks to purchase and no update fees. Just activate in the cloud and pay monthly for what you monitor.
Seamless technology integration
Highlight wraps around your existing connections, devices and applications, providing a first-pane-of-glass view. The platform integrates more than 80 different vendor services with standardised metrics.
High-relevancy customisable alerting suite
Discover and address issues 80% faster than vendor dashboards. Set alerts at the sensitivity of your choosing for critical connections and applications, triggering email alerts or creating tickets via webhook.
Comprehensive SLA and capacity reporting
Utilise persistent connection metrics to track Service Level Agreements (SLAs) and analyse network performance over time. Make data-driven capacity decisions to optimise your IT budget.
Where does Highlight fit in?
Already supporting hundreds of global retail and hospitality brands
Retail and hospitality businesses throughout the world use the Highlight platform to proactively support their IT operations. Billions of dollars in revenue is protected by the Highlight Service Observability Platform.
4 of the top 7 UK supermarket brands when ranked by overall market share |
More than 5,000 petrol retail forecourts throughout EMEA from top 3 global oil companies |
Multiple high-street retail and hospitality chain brands assuring more than $15bn revenue |
Find out how a global retailer saved $5M per year utilising Highlight
A multinational oil and gas company has saved an estimated $5m by improving its IT support efficiency by 24% since adopting the Highlight Service Observability Platform to help manage its telecoms network supplying petrol station forecourts across Europe.
Fill out the form on this page to access the full case study. Alternatively, you can get in touch with our expert team to organise a demonstration of the Highlight platform tailored to your specific business and technology needs.