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Managed Services

Highlight’s Managed Services extend our in-house expertise to deliver administrative and professional insights in synchronisation with the Highlight SaaS Cloud platform.

Managed Services Cloud logo

Our proven cloud-based platform

Network monitoring, reporting and alerting designed for sales, service managers, operations managers to share a view of managed services, with their customers.

See real-time, accurate and impartial evidence on your WAN, LAN, WiFi and application performance from a single interface.

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Managed Services Engage logo

Delivering Professional Services to tailor Highlight to your customers' requirements

Engage bonuses

Engage is an extension to our Cloud platform, giving you a one-off Professional Services engagement, with your customer, to deliver bespoke Highlight configurations and dashboards.

Centered around your customers’ needs, Highlight configures service views, performance testing and bespoke reporting, delivered to your account team, to get the best possible results in customer experience.

You only pay for the expertise to set up your customers, and then your service management team takes over.

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Managed Services Managed logo

We manage the admin so you can focus on what you do best

Managed delivers our Cloud platform in combination with expert administration so you can deliver excellent customer service backed by Highlight’s data.

We remove the administrative burden by provisioning adds, moves, changes and ensure that features such as alerts and reports are enabled and working correctly.

You are then free to focus on your customers’ service to improve performance, manage capacity and deliver value around your services.

Managed Services Managed PDF Download
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Managed Services Managed + logo

An all-inclusive service, geared to deliver excellence for your premium customers

Managed Plus bonuses

Managed+ builds upon the Managed service, but now we bring the wealth of knowledge and experience of our technical account management team to you and your customers.

The Highlight team have a combined experience of 80+ years working within Managed Service Provider, enabling us to deliver advanced service reporting and insight on performance.

Highlight Managed+ means significant improvements to your customers’ experience of your network services, resulting in better business relationships between you and your customers.

Managed Services Managed Plus PDF Download

Interested in Highlight's Managed Services?

Get in touch today to find out more on how we improve the day-to-day operation of your business, giving you the freedom to focus on what really matters

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Empower your sales and service management to create a truly unique customer relationship

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