Jump to main Nav

The latest blog

Commoditisation of the service provider marketplace is having a negative knock-on effect on revenue generation. And when revenue falls, it’s natural for providers to cut costs. Many providers are fighting to survive by doing exactly this whilst simultaneously investing money into developing new services to diversify revenue away from just network connectivity. In doing so, they run a huge risk by ignoring underlying issues that exist in current poor resource levels of customer service management.

Read more ...

Whilst your revenue might seem predictable with managed services, undocumented or disconnected costs can easily be eating into your profit margins if not watched periodically.

Read more ...

Standardised, bundled services allow service providers to demonstrate value in an effective, cost-efficient and straightforward way. Offering predetermined tiers (typically Bronze, Silver, Gold) that respond to different business objectives, deliverables and budgets simplifies the workload for the service provider and leads to greater productivity and profitability.

Read more ...

In the era of Anything-as-a-Service, enterprises require service providers who are strategic partners and need to onboard those with capabilities to deliver end-to-end support. But with different MSP models currently in play, which is the best one to ensure both enterprise and MSP success?

Read more ...

Transparency is fundamental between service provider and customer. What’s generally missing is a shared picture of service reality. Both parties require clear evidence of the customer’s situation, providing insight so that the right action can be taken. To enable a service provider to become a strategic partner and trusted advisor to their customers, the solution is to offer a unique value proposition; changing the way the state of a customer’s network is reported and communicated so that it is both meaningful and presented in a format which they understand.

Read more ...

Reliance on Service Level Agreements (SLA) is typically another step on the road to developing poor MSP to customer relationships. Yes, the SLA sets the boundaries and expectations for what level of service the customer is promised, but it also means that the provider only delivers the minimum to meet this agreement, usually at the lowest cost to themselves.

Read more ...