Editorial & Press

It’s no secret that the last decade has seen a massive increase in the commoditisation of IT services. As a result, managed service providers (MSP) need to work harder than ever to separate themselves from the pack, but w…

Martin Saunders, Product Director at Highlight examines the MSP landscape in the UK, their business models, and the changing needs of their customers.  MSPs have a really important role, particularly in the area of techno…

Martin Saunders, Product Director at Highlight, explains why channel providers need to adopt a full-service wrap for customers to deliver more accurate, relevant, and easy-to-interpret insights into how networks and appli…

Highlight is an insights platform built specifically to transform the commercial strategies of MSPs and other IT Service providers. It enables business-level users (sales teams, service managers, operations agents and pro…

There comes a point in any industry when enough people know that the product or service being provided is valuable. Shortly thereafter, more people will start offering that product or service, because the market exists. A…

And how to pick the right one as a service provider in 2021 Network monitoring is a staple of IT services. As a service provider, it’s critical to understand how you stack up against SLAs and maintain high standards for y…