Extended service assurance capability for Meraki SD-WAN, switches and WiFi
Cisco and Meraki SD-WAN, switch and WiFi solutions have transformed the efficiency and reliability of business networks. The Meraki platform’s configuration tools, intelligent traffic direction and application visibility features have helped revolutionise the way that business networks are run.
The Highlight Service Assurance Platform extends this capability by enabling network managers and service providers to competently assure Meraki networks at scale within multi-site, multi-vendor or multi-tenant networks, utilising extended network service management features alongside an intuitive user experience.
Realise the true potential of Meraki SD-WAN, switches and WiFi with these features
Fast and painless integration of Meraki devices and connections in just minutes using an API key.
Real-time and historical visibility of Meraki switch and WiFi device and SD-WAN tunnel performance alongside all other underlay, LAN and overlay connections in a network environment.
Faster problem identification capabilities with simple standardised colour coordination, location and service categorisation.
Unified reporting and targeted alerting – minimising ‘data overload’ and distilling metrics into usable insights.
Unlimited multi-tenancy improves operational support efficiency by enabling clear communication and shared visibility between all users
Multi-vendor support enables smooth incorporation of Meraki into complex network environments with translated and standardised metrics between vendors.
Don’t just take our word for it
The Highlight platform is used extensively by both enterprise organisations and managed service providers. Read the two case studies below to see how our customers and partners are using Highlight to increase efficiency and reduce time-consuming escalations.
Countrywide Identifies Network Issues 80% faster with Highlight and Meraki – Highlight case study
Countrywide Healthcare assures its busy Meraki WiFi-based dispatch network using the Highlight Service Assurance Platform, leading to an 80% reduction in time to problem identification whilst spending 71% less than on com…
Gamma increases Meraki SD-WAN customer retention by 24.6% with Highlight – Highlight case study
When Gamma Telecom delivers its industry-leading Cisco Meraki SD-WAN solution to customers, it relies on the Highlight Service Assurance platform to provide a 24.6% increase in customer retention and a 30% reduction in su…
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Quickly integrate Meraki into the Highlight platform for whole-network service assurance
The Highlight platform imperceptibly and continuously collects data from nominated connections throughout a network estate. Create an API key in your Meraki instance, put it in Highlight and, in just minutes, the platform will discover and start collecting data on your Meraki SD-WAN, switch and WiFi network connections and devices.
That data is then translated and presented in a clear and understandable way, including visualisation of the underlying connectivity upon which the Meraki devices rely. This enables you to instantly know exactly what is working smoothly and what needs attention within your network estate. The platform also includes direct links to the Meraki management platform for easy access to configuration change pages.
Customisable multi-site visibility for faster problem identification
See exactly what you want to see, when you want to see it using the Highlight platform’s customisable view options. By default, all connections are grouped into Location Tiles. You can also group any number of watched connections you choose into Service Tiles. As an alternative view of locations, Grid View can show an instant breakdown of how different categories of connection (Underlay, Overlay, LAN and Tunnels) are performing at each location.
Adding or removing categories, adjusting the sensitivity of tile colour coding, showing only those connections experiencing issues and clicking for detailed performance charts are just the start of the Highlight platform’s customisability. As a result, time spent identifying the source of problems is dramatically reduced, ensuring your teams start making fixes quickly and downtime is minimised.
“Working with the Highlight platform has already seen our customers’ confidence levels with Gamma’s Meraki SD-WAN service rise. As an advocate who has daily responsibility for enterprise accounts, I am no longer blind to a huge area of their business. SLAs with issues have decreased significantly and, therefore, so have escalations that would have been time-consuming to both Gamma and our customers.”
Hayley Morris, Senior Customer Advocate
Advanced unified reporting for informed decision making
Highlight’s flexible alerting system is designed specifically to give you the power to define exactly what you want to see through targeted alerts, avoiding annoying and unnecessary alert storms that clog up inboxes and increase response times.
Reaction sensitivity, problem categorisation, connection and folder exceptions, business hour settings and per-alert contact designation – all these settings and more ensure alert relevancy on any watched connection or group of connections.
Ease the management of multi-vendor and multi-tenant networks
It is often the case that networks are run using a variety of different technologies from different vendors. This can result in network service managers needing to switch between multiple different tools, adapting to different data formats and control schemes.
The Highlight platform makes the performance data of devices and connections from your Meraki and Cisco Catalyst instances visible alongside data from other different vendors and technologies. This enables you to centralise management, using one tool and increasing efficiency.
The Highlight platform’s service assurance architecture enables you to grant and control access to this data at different levels using Highlight’s multi-tenant access tree structure, enabling clear communication between departments for enterprise organisations and between support teams and customers for service providers.
Reveal the full network service and make it work for you
Discover the true potential of your Cisco or Meraki network service using the Highlight Service Assurance Platform.
Experience the benefits for yourself. Fill out the form to start your 14-day free trial.
Start your free trial…
- Import as many devices and connections as you want during the 14-day period
- Full access to all standard Highlight platform features
- Switch freely between your own clean-slate trial environment and our pre-populated demo area
- Utilise our guided tour to explore main Highlight functionality and discover how to populate your environment
