Highlight is constantly adding new capabilities to better facilitate communication between Service Providers and the customer organisations that use their connectivity services. As an independent source of truth, we get a lot of honest feedback and opinion from both sides about what customers want and what difficulties MSPs face delivering it.
Martin Saunders, Product Director at Highlight, explains why channel providers need to adopt a full-service wrap for customers to deliver more accurate, relevant, and easy-to-interpret insights into how networks and appli…
14/09/2021
Highlight is an insights platform built specifically to transform the commercial strategies of MSPs and other IT Service providers. It enables business-level users (sales teams, service managers, operations agents and pro…
10/09/2021
There comes a point in any industry when enough people know that the product or service being provided is valuable. Shortly thereafter, more people will start offering that product or service, because the market exists. A…
25/08/2021
And how to pick the right one as a service provider in 2021 Network monitoring is a staple of IT services. As a service provider, it’s critical to understand how you stack up against SLAs and maintain high standards for y…
11/08/2021
The relationship between you and your customer will be heavily influenced by your customer service strategy – and whether you actually have a thought-out strategy in this area, or just respond tactically to customer requi…
05/08/2021
You’ve likely heard about the ITIL service lifecycle and the service value system — what you might not be too familiar with is what exactly differs between both. Each framework is used as a means to the same end — to crea…
14/07/2021
