Latest Insights

All the latest on the MSP industry, the technologies it uses, and the customers it serves. Highlight has spent the last 20 years watching that relationship and how those services are delivered and consumed. As an independent source of truth, we get a lot of honest feedback and opinion from both sides about what customers want and what difficulties MSPs face delivering it.

Read our thoughts, below.

Blog_Listing
Newsletter_CTA
Sign up to our newsletter

All
  • All
  • Advanced Whitespace Analysis
  • Enhanced Upselling
  • Enterprise
  • Grow Margin
  • Increase New Business Deals
  • Insights Driven Service
  • Managed Service Providers
  • Network Operators
  • News
  • Reconciliation
  • Reduce Churn
  • Value Added Reseller

In the 21st century, reliable connectivity is key to business success. Local area networks (LANs) connect devices in a single location such as a branch office. Wide area networks (WANs) connect local area networks together…

Read more >

A recent survey of SD-WAN managed services found that over 80% of enterprise organisations and end-users were increasingly aware of SD-WAN technology as they looked for managed services.1 The respondents were especially interested in hybrid…

Read more >

The SD-WAN market is projected to grow at a CAGR of 34% through 2021. That growth is based on the possible benefits offered to enterprises. A recent survey found that businesses believe SD-WAN technology will…

Read more >

Martin Saunders, Product Director at Highlight looks at the 5G opportunities for resellers and MSPs. 5G is exciting technology! It promises high speed, reliable low latency network connectivity to large parts of the UK and…

Read more >

The massive and exponential growth in the Managed Service Providers (MSPs) market has resulted in near-complete market commoditisation, and a standardisation regarding what customers expect from their service providers. Fundamentally, if you don’t provide a…

Read more >

Bimal Modha, Sales Director at Highlight provides his guidance on how the channel can achieve sales success. The selling process has had to adapt considerably over the past 18 months. Whilst gross margin and new…

Read more >