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All the latest on the MSP industry, the technologies it uses, and the customers it serves. Highlight has spent the last 20 years watching that relationship and how those services are delivered and consumed. As an independent source of truth, we get a lot of honest feedback and opinion from both sides about what customers want and what difficulties MSPs face delivering it.
Read our thoughts, below.
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Sales enablement gives sales teams the resources they need to close deals. These resources traditionally included content, tools, knowledge, and help to sell your product or service to customers. But is it enough? You need…
There are interesting glimmers of a different future. For example, a Service Leadership Index research report calculated that while the average profit margin for an MSP is 8%, market leaders pull off 18%. Of note,…
SD-WAN is an opportunity for the channel to improve visibility as well as enhance and prioritise cloud applications, because better visibility helps them to deliver a better service, and reassure their customers. But it needs…
Highlight will provide visibility across the many disparate vendors and technologies that Signalhorn employs including global providers of satellite, broadband, SD-WAN, cellular, and wireless services. Signalhorn’s operations team in Stuttgart, Germany will use Highlight to…
If you’re working in the cloud and have a handle on the latest technology, being an MSP is a big opportunity. However, for those still focused just on the office environment and physical PBX, you…