Managed Service Providers

At Highlight we’ve had the privilege of working alongside some fantastic service providers, each of whom are doing incredibly exciting things. Of course, we all know about big-name MSPs like BT, Colt, and Virgin, whose achievements speak for themselves, but the companies that really stand out to us are the smaller businesses making large waves….

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If you’re working in the cloud and have a handle on the latest technology, being an MSP is a big opportunity. However, for those still focused just on the office environment and physical PBX, you are likely to have difficulty. Moving away from the single sale model and adopting a recurring revenue is the key…

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There have been several big changes that service providers will have already made (if they’ve been around long enough). Starting in the late 90s, ISPs that made money by charging subscription fees, led by Demon Internet’s £10 a month service, had to quickly adapt to Freeserve’s subscription free model. The first big technology shift came…

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UC is great when you have good bandwidth, but as other network traffic starts to compete for that bandwidth, voice and video communications fail to perform, and users will notice immediately that something has gone wrong. Providers need to be able to respond efficiently by having a good understanding of how the infrastructure is being…

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SD-WAN has been coming down the technology pipeline for a while now. Since the wide-area aspect of Software Defined Networks (SDNs) came to prominence perhaps five years back, service providers have been trying to work out how, and when, it will land in their market. We know this because, as a business specialising in giving…

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Historically, this has meant talking to each of those devices individually, using protocols like SNMP (the Simple Network Management Protocol). This isn’t a simple task: some of those devices might be next door in London and respond quickly, others in Australia or Hong Kong take a bit longer to reply. The devices might have been…

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Firefighting and working without planning leaves your IT department feeling disempowered as they spend too much time in operational tasks rather than focusing on strategic ones. As the managed services marketplace competition grows every day, providing a great customer experience is absolutely vital, and proactivity is one of the pillars behind achieving this. Whilst taking…

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Most employees have good intentions when using Shadow IT. Applications used for cloud storage, task management, and communication can enhance productivity, and deployment of these is often faster, simpler and cheaper than getting the same functionality through the approved process. Adopting Shadow IT makes life easier for the user, particularly when an organisation has a…

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From its offices in Manchester and Deeside, Cloud and Fibre deliver voice and data solutions to small and medium-sized businesses across the UK and Western Europe. The company will use Highlight to monitor and report on all network and connectivity services, giving both its partners and end customers full visibility into the status of those…

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A clear trend is to reduce the staff cost associated with servicing customer networks, with service managers first in the firing line. Responsible for overseeing and addressing customer concerns, and essentially bridging the gap between sales and technical support teams it is believed that they bring little tangible value to customer experience. More so, when…

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