Managed Service Providers

In the 21st century, reliable connectivity is key to business success. Local area networks (LANs) connect devices in a single location such as a branch office. Wide area networks (WANs) connect local area networks together for communication throughout an enterprise. Traditional WANs have been the bedrock of business connectivity for years. However, changes to a…

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A recent survey of SD-WAN managed services found that over 80% of enterprise organisations and end-users were increasingly aware of SD-WAN technology as they looked for managed services.1 The respondents were especially interested in hybrid and co-managed options. When asked, survey participants identified co-managed or self-service portals as the critical feature in a managed environment….

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The SD-WAN market is projected to grow at a CAGR of 34% through 2021. That growth is based on the possible benefits offered to enterprises. A recent survey found that businesses believe SD-WAN technology will improve security, make them more agile, optimise bandwidth performance and increase the speed of cloud-based applications.1 But, are those benefits…

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Martin Saunders, Product Director at Highlight looks at the 5G opportunities for resellers and MSPs. 5G is exciting technology! It promises high speed, reliable low latency network connectivity to large parts of the UK and could be considered as a viable alternative to fixed-line connectivity when delivered well by a network operator.   The attributes of…

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The massive and exponential growth in the Managed Service Providers (MSPs) market has resulted in near-complete market commoditisation, and a standardisation regarding what customers expect from their service providers. Fundamentally, if you don’t provide a solution, customers believe that another provider will.  At the same time, the market has become hugely lucrative, with the global…

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Martin Saunders, Product Director at Highlight offers guidance to resellers and MSPs on how to add to their portfolios. Evaluate your current portfolio Whilst it is easier said than done, resellers and MSPs need to keep in touch with customers to understand what their problems are now and what they might be in the future….

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As enterprises are more and more dependent on their IT, but less and less interested in how it works, MSPs become increasingly important. The whole point of an MSP is that you are removing the complexity of IT and helping your customer to focus on their business.  If you’re working in the cloud and have…

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It’s no secret that the last decade has seen a massive increase in the commoditisation of IT services. As a result, managed service providers (MSP) need to work harder than ever to separate themselves from the pack, but what do MSP differentiators look like? Moving far beyond simply valuable, IT services are the foundation of…

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Martin Saunders, Product Director at Highlight examines the MSP landscape in the UK, their business models, and the changing needs of their customers.  MSPs have a really important role, particularly in the area of technology adoption. As technology becomes increasingly complex, MSPs can keep on top of everything, simplify what is on offer and take…

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And how to pick the right one as a service provider in 2021 Network monitoring is a staple of IT services. As a service provider, it’s critical to understand how you stack up against SLAs and maintain high standards for your customers — fixing problems as they arise or undertaking preventative maintenance. Monitoring tools are…

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